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INNOVATIVE · 2 months ago

Software Support Analyst

Pittsburgh, PA

Full-time

Hybrid

New Grad, Entry Level

Innovative Systems, Inc. is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions. They are seeking a Software Support Analyst to join their Technical Customer Experience team, where the role involves providing technical support to clients and collaborating with developers on various projects.

3D TechnologyAdvertisingCreative AgencyMarketingVideoWeb DesignWeb Development

Growth Opportunities

Responsibilities

Analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues

Creation and development of SQL scripts and other custom software processes

Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features

Perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more!

Write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos

Provide insights that will be used to improve existing solutions and plan those of our next generation

Create your career path by succeeding in the application support role and be rewarded with an opportunity to advance into professional services or cloud operations teams

Qualification

Programming languagesSQL databasesAnalytical skillsAzure knowledgeTechnical support experienceBilingualMultilingualCommunication skillsProblem-solving skills

Required

Bachelor's degree in a STEM concentration such as computer science, information systems, engineering, mathematics, science, or other related concentration

Programming skill with one or more programming languages such as C, C++, C#, .Net, Java, JavaScript, HTML, XML and/or

Experience with SQL databases and SQL programming language

Highly analytic with strong problem-solving and creative thinking skills

Willingness to be on call after hours in customer support rotation (very minimal)

Excellent verbal and written communication skills in English