City National Bank · 3 months ago
Customer Care Center Specialist
Cross Lanes, WV, US
Full-time
Onsite
Entry Level
1+ years expCity National Bank is seeking a Customer Care Center Specialist to provide excellent customer service and support. The role involves answering inbound customer calls, resolving service-related issues, and assisting customers with routine requests related to debit cards and online banking.
Banking
Responsibilities
Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs
Collect all pertinent customer information for resolution, tracking, and audit purposes
Verify customer calls with current security procedures for identity theft prevention
Proactively identify and report any potential issues, trends, or fraud attempts to the appropriate area
Perform immediate account and/or customer maintenance on core system and auxiliary software systems when needed
Assist customers with general usage or troubleshooting issues concerning online banking (i.e. password, online transfers, e-statement enrollment, bill pay, supported browsers, etc.)
Assist customers with debit card activations, PIN resets, card denials, etc
Assist customers with general usage or troubleshooting issues concerning our telephone banking system
Assist customers with the online account opening process (i.e. guidance through the process, troubleshooting errors, etc.)
Assist customers with mobile banking (i.e. downloading the app, supported devices, mobile deposit, general usage, etc.)
Consult with management on any customer complaint or bank error
Research and resolve any customer issues independently
Handle all requests in a professional and courteous manner
Refers customers to other departments and business partners appropriately
Completes all training within predetermined time limits
Maintains current knowledge of bank products and services
Adheres to all bank regulatory, audit, and compliance policies and procedures
Qualification
Required
1-2 years call center experience, preferably in a banking or financial services environment
Ability to work a flexible schedule including evenings and Saturdays
Excellent customer service skills
Excellent communication skills
Good problem solving skills
Strong attention to detail
Preferred
Experience with Jack Henry products preferred (Silverlake, Passport, Netteller)
Associates or Bachelors degree is preferred
Sales experience preferred
Bilingual preferred but not required (English/Spanish)
Company
City National Bank
City has been delivering innovative banking products and supporting its local communities for more than 65 years, proudly serving consumers and businesses in more than 95 locations across West Virginia, Kentucky, Virginia and Ohio.
501-1000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Late StageLeadership Team
Ed Wright
Partner
Guy Johnston
Chief People Officer
Company data provided by crunchbase