Mass Markets ยท 3 months ago
Bilingual Toll Booth Service Agent
US-FL-Tampa
Full-time
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, focusing on customer experience and business process outsourcing. They are seeking a Bilingual Toll Booth Service Agent to assist with inbound calls and walk-up customer inquiries, addressing toll account issues and payment processing to ensure a positive experience for visitors and callers.
ConsultingInformation Technology
Responsibilities
Serve as the welcoming face of toll operations at facility offices in Tampa, FL
Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns
Process payments using toll operations back-office systems
Handle in-person customer interactions, including complaints and service requests
Support inbound customer service calls and resolve issues efficiently
Collaborate with team members to enhance the overall customer experience
Complete end-of-day deposits and balancing reports
Follow attendance and scheduling requirements consistently
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Fluent in English and Spanish (spoken and written)
Experience with computer-based data entry
Strong communication skills written, verbal, and interpersonal
Ability to work shifts aligned with toll operations hours, including weekends and holidays
Experience with non-cash payment processing systems
Skilled in troubleshooting, conflict resolution, and customer follow-up
Customer-focused: empathetic, patient, and responsive
Capable of multitasking and self-management in a fast-paced environment
Team-oriented with a commitment to service excellence
Preferred
Experience in customer service, inside sales, problem-solving, or back-office support
Familiarity with tolling systems or public infrastructure services
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase