Innovative Systems, Inc. · 2 months ago
Software Support Analyst
Pittsburgh, PA
Full-time
Hybrid
Mid LevelInnovative Systems, Inc. is one of the world’s most trusted providers of data quality and compliance solutions, looking for a Software Support Analyst to join their Technical Customer Experience team. This role involves supporting clients with anti-terrorism and anti-money laundering software, requiring strong technical and communication skills to resolve customer inquiries and assist in product development.
Data ManagementData VisualizationEnterprise SoftwareRisk ManagementSoftware
Responsibilities
Analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
Creation and development of SQL scripts and other custom software processes
Collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features
Perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more!
Write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos
Provide insights that will be used to improve existing solutions and plan those of our next generation
Create your career path by succeeding in the application support role and be rewarded with an opportunity to advance into professional services or cloud operations teams
Qualification
Required
Bachelor's degree in a STEM concentration such as computer science, information systems, engineering, mathematics, science, or other related concentration
Programming skill with one or more programming languages such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
Experience with SQL databases and SQL programming language
Highly analytic with strong problem-solving and creative thinking skills
Willingness to be on call after hours in customer support rotation (very minimal)
Excellent verbal and written communication skills in English
Preferred
Prior experience in a customer or technical support role
Using SQL in a work environment
Knowledge of Azure or cloud providers/operations
Knowledge of regulatory risk and compliance
Bi-lingual or Multi-lingual in any of the following languages: Spanish, Portuguese, German, French, Arabic
Benefits
Competitive salary
Lots of time off
Benefits and more!
Company
Innovative Systems, Inc.
Innovative Systems delivers enterprise data, compliance, integration, and audit solutions through the company’s leading FinScan®, Enlighten®, and PostLocate® brands.
Founded in 1968
51-200 employees
H1B Sponsorship
Innovative Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Bob Colonna
CEO
Recent News
Government Technology US
2025-10-31
Company data provided by crunchbase