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Heard & Smith, LLP · 2 months ago

Intake Specialist (Client Service Sales) - Remote

United States

Full-time

Remote

New Grad, Entry Level

$14.50/hr - $16.50/hr

Heard and Smith, LLP is a law firm dedicated to assisting the disabled, with over 30 years of experience. The Intake Specialist will serve as the first point of contact for potential clients seeking Social Security Disability and Income assistance, guiding them through a screening process and assisting with initial applications.

LegalProfessional ServicesService Industry

Diversity & Inclusion

Responsibilities

Build the initial client relationship and confidence in our firm with every prospective client interaction

Take 150 – 200 calls per day in a professional inbound/outbound call center environment

Be expected to meet occupancy and adherence goals

Be expected to maintain a minimum call quality score of 90%

Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained

Solve problems and maintain confidentiality

Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system

Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Qualification

Call center experienceCustomer service experienceCommunication skillsComputer technology knowledgeFluent SpanishPeople skillsMulti-tasking skillsDependabilityDetail orientedProblem-solving skillsOrganizational skillsTime managementSelf-motivatedReliabilityWork in teams

Required

High School Diploma; Degree preferred; or equivalent combination

Call center and customer service experience

Strong people skills

Excellent telephone, communication, and active listening skills

Ability to meet performance standards whether in office or working remotely from home

Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily

Minimum 40 WPM typing speed

Multi-tasking skills and the ability to work well under pressure

Detail oriented

Excellent spelling and grammar

Problem analysis and problem-solving

Self-motivated, self-disciplined, able to work with little supervision

Reliability and dependability

Ability to work in fast paced environment

Ability to work in a confidential environment always maintaining client confidentiality

Has professional manner and high energy level, exhibits a positive attitude

Strong organizational skills

Good time management skills

Accepts new ideas and challenges and is highly motivated

Ability to work well with others as a team

Ability to work remotely from home as needed per business needs (see remote requirements)

Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)

Camera - internal to computer or external

Fast internet connection (20MB+)

Wired Ethernet cable Internet connection in your home office

Land line telephone or good cell phone signal in home office

Quiet, private home office with no distractions during business hours

Reside in Texas

Preferred

Sales experience a plus

Fluent Spanish a plus

Benefits

Paid Holidays, Accrued Paid Time Off (FT only)

Great Medical Benefits Package (FT only)

Wellness Program (FT only)

401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)

Company

Heard & Smith, LLP

Heard & Smith's social security disability attorneys have been helping clients obtain social security disability (SSDI and or SSI) benefits for more than 30 years.

Founded in 1976