Blank Street · 3 months ago
Regional Operations Manager | Los Angeles
Los Angeles, California
Full-time
Onsite
Mid, Senior Level
$120K/yr - $160K/yr
5+ years expBlank Street is on a mission to become the defining food and beverage brand of our generation. The Regional Operations Manager will launch and scale the company's presence in Los Angeles, overseeing the opening and performance of the first store and eventually managing multiple locations as the company expands. This role involves recruiting and training a high-performing team, ensuring operational excellence, and driving financial success across the region.
CoffeeFood and BeverageHospitalityRestaurants
Responsibilities
Create and manage a positive, engaging work culture
Train, mentor, and celebrate your team
Fill leadership gaps when needed
Manage scheduling, time and attendance practices for the market
Oversee labor strategy and budget
Collaborate with your managers to hire and support hourly hiring
Ensure training quality and team development
Address performance issues promptly and fairly
Partner with People Team on employee relations
Help manage change to keep Blank Street evolving smoothly
Maintain top engagement scores and host market events
Represent the Blank Street brand and values to customers and teammates
Hold your team accountable for food and beverage quality
Oversee ordering, vendor relations, waste, and inventory when needed
Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality
Ensure safety, cleanliness, and presentation of locations
Prepare stores for weather, new launches, or LTOs
Solve facility issues quickly
Work with HQ to improve store design, maintenance, and customer experience
Take ownership of store performance and find growth opportunities
Maintain NPS and Google review scores
Build relationships with local businesses to grow brand loyalty
Stay updated on company tools, processes, and communication
Identify and address performance gaps
Share best practices and collaborate with other leaders
Help with New Store Openings in your region
Pilot new initiatives and act as a trusted partner for new ideas
Support marketing and brand collaborations
Attend training and department meetings
Qualification
Required
5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully launching and managing multiple locations
Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture
Experience with market entry and new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution
Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results
Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency
Passion for delivering exceptional customer service and hospitality
Strong autonomy, sound judgment, and the ability to manage operations independently
Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments
Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace
Well-versed in change management, adapting to business needs and driving continuous improvement
Proven training and development capabilities to nurture team growth and leadership
Ability to troubleshoot and solve problems, prioritizing issues based on urgency
Hands on and highly action-oriented
Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
Positive, enthusiastic and results driven
Passionate people leader and developer
Interested in continuous personal growth
Benefits
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag
Company
Blank Street
Blank Street is a coffee chain that offers coffee as a daily ritual that more people can enjoy, in places convenient to their lives.
201-500 employees
H1B Sponsorship
Blank Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$134.82M2025-05-14Series Unknown· $21M
2023-03-18Series B· $20M
2023-03-16Series Unknown· $26.82M
Leadership Team
Issam Freiha
Chief Executive Officer
Vinay Menda
Co-founder & President
Recent News
General Catalyst
2025-12-02
2025-10-04
Yahoo Finance - Business Finance, Stock Market, Quotes, News
2025-09-30
Company data provided by crunchbase