Capital One · 3 months ago
Manager, Project Management - Command Center
New York, NY
Full-time
Onsite
Senior Level
$146K/yr - $167K/yr
7+ years expCapital One is a financial services company, and they are seeking a Manager for their Project Management Command Center. In this role, you will drive strategy and execute high priority projects while leading incident management processes and collaborating with various teams to deliver impactful results.
Financial Services
No H1B
Responsibilities
Managing localized incident management processes to track customer and business impacts, help determine root causes, and document detective/preventative measures
Partnering with Compliance and Risk teams to assess customer and business impacts
Collaborating with Data and Tech peers to identify root causes and develop detective/preventative measures
Working with the Acquisitions/Marketing Command Center on marketing incidents affecting Customer Management
Reporting incident volumes, impacts, and next steps to various stakeholders at different levels
Identifying trends, patterns, and insights related to incidents
Developing and creating resources and tools to prevent Intent Implementation incidents, such as Validations Checklists, New Intent Process Development, and Incident Management Playbooks
Managing basic process maps for Customer Management Campaigns
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Exhibit outstanding influencing skills to effectively drive project / program efforts
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Display a passion for coaching and developing a team of associates through their leadership style
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Qualification
Required
Bachelor's Degree or Military experience
At least 7 Years of Project Management experience
Preferred
Masters / MBA degree
At least 8 years of Project Management experience
PMP, Lean, Agile or Six Sigma certification
Benefits
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
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