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Raymond James · 2 months ago

Branch Operations Manager Trainee (Palm Desert, CA)

Palm Desert, California - United States

Full-time

Onsite

Entry Level

$55K/yr - $90K/yr

1+ years exp

Raymond James is a financial services firm seeking a Branch Operations Manager Trainee. The role involves learning to manage the operational efficiency of the branch office while ensuring compliance with regulatory policies and procedures. Responsibilities include overseeing operational functions, assisting the Branch Manager, and training branch operations associates.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

Responsibilities

Become trained and skilled to effectively and efficiently function in the Operations Manager role:

Performs back-up for all operational functions as required by workloads and absences

Works directly with home office personnel to coordinate branch-home office workflow

Completes self-audit of branch procedures

Assists Branch Manager with confidential matters and compliance visits and replies

Assists Branch Manager with controlling expenses and operating at peak efficiencies

Oversees ordering of supplies, purchase orders and postage usage

May review branch invoices and operating statements

Maintains branch operational manuals

Researches and resolves complex problems relating to client accounts and inquiries

Assists Branch Manager in disseminating information at regular branch meetings

Coordinates rent, facility, office maintenance and cleaning/security issues

Performs other duties and responsibilities as assigned. May perform some Branch Manager duties if Series 9 & 10 licensed

Recruits, selects, orients, trains and supervises branch operations associates

In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch personnel files

Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow

Ensures daily staffing levels and cross-training is adequate

Coordinates registrations, continuing education, licensing, etc. of branch personnel

Performs other duties and responsibilities as assigned

Qualification

Financial services experienceOperational managementSecurities licensesAnalytical skillsCustomer serviceInterpersonal skillsLeadershipCommunication skillsOrganizational skills

Required

Bachelors degree from four-year college or university in related field and a minimum of one (1) year experience in the financial services industry, preferably including related operational management and supervisory experience

Any equivalent combination of experience, education, and/or training as approved by Human Resources

SIE required provided that an exemption or grandfathering cannot be applied

Series 7 and 66 (or 63 and 65) required

Ability to obtain Series 9 & 10 within six (6) months of hire

Ability to obtain additional securities and advisory state registrations if required by state

Comprehensive understanding of company policies and procedures and industry rules and regulations

Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude

Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment

Employ good analytical skills to be able to research account information and resolve problems

Establish and communicate clear directions and priorities

Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel

Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes

Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment

Work independently, under minimal supervision