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GovPilot · 2 days ago

Customer Success Associate

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

GovPilot is a fast-growing SaaS company transforming local government operations through powerful, cloud-based software. The Customer Success Associate will manage a portfolio of local government customers, serve as their primary point of contact, and focus on driving customer satisfaction and product adoption.

CrowdsourcingGovernmentGovTechSaaSSoftware

Responsibilities

Build and maintain strong relationships with an assigned portfolio of customers

Serve as the main point of contact for day-to-day inquiries and support needs

Monitor product usage and customer engagement to identify risks and opportunities

Conduct regular check-ins and training sessions to support adoption and satisfaction

Partner with internal teams (Support, Product, Onboarding) to address customer needs

Track customer activity and maintain accurate notes in CRM systems

Support renewals by ensuring customers see ongoing value in GovPilot’s platform

Qualification

Customer SuccessAccount ManagementSaaS experienceCRM systemsTech-savvyEmpathyLocal government experienceCommunication skillsRelationship-buildingOrganizational skillsProblem-solving