Solvay Bank · 3 months ago
Customer Relations Specialist
Syracuse, NY, US
Full-time
Onsite
Entry, Mid Level
$16.47/hr - $24.70/hr
2+ years expSolvay Bank is a growth-oriented community bank dedicated to providing excellent customer service. The Customer Relations Specialist role focuses on assisting customers with their inquiries, cross-selling banking products, and ensuring a high-quality service experience.
AssociationBankingCommunitiesFinancial ServicesInsurance
Responsibilities
Fosters a positive and professional customer service experience during all interactions with customers and co-workers
Researches and resolves customer inquiries in a timely manner to ensure customer satisfaction. Maintains 'ownership' of the inquiry until adequately resolved
Responds to First base inquires in a timely fashion and follows up with co-workers associated with the customer inquiry
Maintains knowledge of products and services and is able to cross sell them to our customers. They include but are not limited to, Business Online Banking, ACH, Merchant Services, iBank, Positive Pay, Deposit Accounts, Certificates of Deposit, Insurance, Mortgages, Trust and Investment Services, Consumer Loan Products, and other retail products that are supported by the Customer Relations Department
Responds to customer inquiries regarding bank products and services, Personal Online Banking, Business Online Banking, and reset passwords as needed
Answers customer questions, researches account problems and generates changes to accounts as needed
Performs assigned daily departmental functions and acts as a backup as needed
Assist with special projects as needed
Maintain a high degree of confidentiality regarding customer accounts
Qualification
Required
Knowledge of banking products, policies, and regulations
Strong interpersonal and communication (oral and written) skills
Ability to cultivate and sustain strong customer relationships
Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships
2 or more years of banking experience in a customer service/sales role
Demonstrated success in problem resolution and cross sell ability
Demonstrated knowledge of retail products, loan products, and services
Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to customer inquiries
Written / Electronic Communication - Communicates effectively both verbal and written as appropriate for the needs of the audience
Verbal Communication - Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand
Motivation - Is self-motivated and has the ability to develop successful relationships with customers and co-workers
Creativity and Innovation - Develops new and original ideas that foster growth and efficiency within retail banking and the customer care arena
Dedication and Involvement - Is involved with the Solvay Bank Community and Staff
Benefits
Matched 401(K) retirement savings
Health and dental coverage
And more
Company
Solvay Bank
Solvay Bank is a community bank providing consumers and small business customers outstanding service and quality financial products.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.88M2015-04-24Seed· $0.4M
2013-08-09Seed· $0.48M
Leadership Team
Briana Fox
Branch Manager
Recent News
2025-12-05
2025-11-20
Central New York Business Journal
2025-11-07
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