Customer Service Liaison jobs in United States
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Housing Opportunities Commission · 2 months ago

Customer Service Liaison

positionGaithersburg, MD, US
timeFull-time
remoteOnsite
seniorityMid Level
money$63K/yr - $103K/yr
date3+ years exp

The Housing Opportunities Commission of Montgomery County (HOC) was established to address the need for affordable housing. The Customer Service Liaison will be the primary contact for complex Housing Choice Voucher inquiries and will work to improve customer satisfaction through performance tracking and collaboration with other departments.

Assisted LivingNon Profit

Responsibilities

Serve as the primary point of contact for complex or escalated Housing Choice Voucher customer inquiries, finding effective solutions
Track key performance indicators and analyze customer feedback and service data to identify trends and areas for improvement
Work with other departments, such as the Call Center and Ombudsman's Office to ensure a consistent customer experience and integrate customer insights into broader business strategies, policies and procedures to improve efficiency and customer satisfaction

Qualification

Housing Choice Voucher ProgramSubsidized housing guidelinesComputer software proficiencyAnalytical skillsBilingual in SpanishInterpersonal skillsProblem solving skills

Required

At least three years of experience in federally subsidized housing program, preferably the Housing Choice Voucher Program
At least two years of experience certifying participants in federally subsidized affordable housing programs
Must obtain Housing Choice Voucher Program Certification within six months of hire
Knowledge of or the ability to acquire knowledge of, subsidized housing program guidelines and federal, state and local landlord tenant laws
Ability to use computer software (Word, Excel, and PowerPoint)
Excellent interpersonal, communication, analytical and problem solving skills
Ability to multitask in a fast paced environment
Must have a vehicle and a valid driver's license

Preferred

Bachelor's degree in Sociology, Government or Public Administration
Previous Property Management, Marketing, and training experience
Bilingual in Spanish

Company

Housing Opportunities Commission

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HOC believe that good homes make good communities, provide affordable housing and supportive services for low & moderate-income families.
dateFounded in 1974
location
Kensington, Maryland, USA
people-size201-500 employees
web-link
https://www.hocmc.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Elaine Cole
Vice President and Chief Human Resources Officer
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Tim Goetzinger
Chief Development Funds Officer
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Recent News

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