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Cedar · 17 hours ago

Training & Content Operations Lead

New York, NY

Full-time

Hybrid

Mid Level

$106K/yr - $125K/yr

3+ years exp

Cedar is a leading healthcare technology company focused on improving the healthcare system by leveraging data science and smart product design. They are seeking a Training & Content Operations Lead to develop and enhance training content, execute client training delivery, and support high-impact training for both clients and internal teams.

BillingFinTechHealth CareMedicalPayments

Growth Opportunities

Responsibilities

Support the design, delivery, and evolution of client-facing training curriculums across Cedar’s implementations

Design and maintain a suite of multi-modal learning assets (e.g., help center articles, e-learning content, manuals and one-pagers)

Own the end-to-end training content lifecycle for assigned assets, including intake, development, version control, and long-term maintenance

Lead live training sessions, leveraging deep knowledge of Cedar’s demo environments, configuration paths, and real-world use cases

Partner cross-functionally with Product, Delivery, and Commercial Strategy teams to support pre-release readiness and build cross-departmental expertise of Cedar’s products

Serve as a subject matter expert on Cedar’s products, enabling effective training content design

Support continuous improvement of training programs by analyzing learner outcomes and adapting content to maximize client success

Support or conduct internal new hire onboarding for Cedar’s product suite

Qualification

Training program designHealthcare data experienceAdobe CaptivateProject managementContent creationStakeholder managementCommunication skillsProblem-solving

Required

3-5 years experience designing, delivering, and optimizing training programs and content strategies in fast-paced, client-facing environments

At least one of the following required: experience working with large healthcare systems, experience with healthcare data, medical billing, revenue cycle management and/or other equivalent EMR/EHR expertise

Proven ability to engage diverse learner audiences virtually and in person

Excellent written and verbal communication skills

Familiar with standard style guides (e.g., AP, Chicago) and skilled at applying brand guidelines to content creation

Self-directed with strong project management and prioritization skills; manages multiple deadlines and stakeholders independently

Skilled at asking insightful, strategic questions to understand interdependencies between product features, ensuring cohesive, contextually relevant training content

Leverages internal and client feedback to inform and evolve training delivery, providing recommendations to improve effectiveness and scale

Able to translate complex product features into clear, actionable training experiences

Proven success forming trusted, strategic relationships with cross-functional peers and client stakeholders, from frontline users to executives

Creative and resilient problem-solver; anticipates and mitigates risks proactively

Intellectual curiosity and continuous drive to improve processes, content, and learner outcomes

Preferred

Familiarity with Adobe Captivate or a similar program for software simulations strongly preferred

Benefits

Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge

16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work

Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)

Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)

Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation

Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally