MyComputerCareer · 3 months ago
Financial Counselor- Remote
United States
Full-time
Remote
Entry Level
$38K/yr - $40K/yr
2+ years expMyComputerCareer is dedicated to transforming lives through tech education and is seeking a Financial Counselor to educate applicants on financial aid eligibility. The role involves providing financial aid assistance, counseling students on payment options, and ensuring compliance with federal and state policies.
Education
Responsibilities
Provide financial aid assistance to prospective and enrolled students
Support the Director of Financial Planning and Financial Counselor Manager in maintaining Financial Aid Programs and compliance
Assist Veterans in the completion of the VA Benefits Application
Ensure compliance and confidentiality with all federal, state, and internal policies and procedures
Provide clerical support to both the Director of Financial Planning and Financial Counselor Manager
Counsel perspective students on financial aid eligibility and payment options
Work closely with other Financial Planners and staff all working toward departmental goals
Answer questions, inquiries or requests from students and parents in person or in writing regarding financial aid programs and eligibility
Perform other duties as assigned
Following an initial 60-day training period, you will receive specialized training to manage simultaneous calls with students, which is a primary responsibility of this role. By the 90-day mark, you are expected to achieve proficiency in handling dual calls, ensuring effective communication and support for our students. Mastery of this skill is crucial for successful performance in this position
Qualification
Required
High School Diploma/ GED-Required
Proficiency with MS Office, navigating the Internet, and learning database software systems is essential
Attention to detail
Analytical ability
Willingness to perform complex tasks/multitask
Maintain a high degree of confidentiality
Providing exceptional customer service in any/all situations
Excellent computer skills and commitment to use of technology
Communicating effectively (oral and written)
Keeping Customer Confidentiality
Demonstrating ethics and integrity
Maintaining a positive, helpful attitude
Preferred
Associate and/or Bachelor's Degree preferred or a combination of education and experience
2 years customer service experience preferred
Financial Aid Experience preferred, but not required
Salesforce experience a plus
Company
MyComputerCareer
MyComputerCareer offers a precise technical education designed to position you to improve your life.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Onuska
Chief Executive Officer
B. Jaye Burchfiel
Vice President, People & Policy
Recent News
Company data provided by crunchbase