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OGC Global · 2 months ago

Senior Engagement Manager (Customer Experience Strategy & Analytics)

United States

Full-time

Remote

Senior Level

5+ years exp

OGC Global is a boutique research and consulting agency specializing in data-driven strategy and customer experience. They are seeking a Senior Engagement Manager to lead customer experience consulting projects, focusing on understanding client needs and delivering actionable insights.

Business DevelopmentConsultingData VisualizationManagement ConsultingMarket Research

Responsibilities

Act as a trusted advisor to enterprise clients: listen closely, interpret nuanced requests, and design solutions aligned with their objectives

Lead CX consulting engagements, ensuring insights are actionable and tied to measurable outcomes

Build and maintain strong client relationships, fostering confidence and identifying opportunities for additional value

Oversee the development of client-ready deliverables that synthesize findings into compelling stories and practical recommendations

Lead and guide internal analysis teams, ensuring that results are translated into clear insights, narratives, and recommendations

Provide strong project leadership, ensuring all details are captured, tracked, and executed with precision; act as the central point of accountability for client engagements

Set and enforce high standards of quality and rigor with internal analyst teams, ensuring deliverables are accurate, insightful, and client-ready

Balance being exacting and detail-oriented with fostering team growth, coaching analysts to strengthen their consulting and analytical skills

Develop and mentor internal talent, creating pathways for team members to take on more responsibility and grow within the organization

Support proposal development, scoping, and strategic planning for new engagements

Qualification

CX strategyAnalytical skillsClient relationship managementConsulting experienceCX platformsQuantitative analyticsMarket researchWritten communicationVerbal communicationTeam leadership

Required

Master's degree (or equivalent experience) in Social Science, Management, Statistics, Computer Science, Engineering, or related field

5+ years of experience in consulting (ideally involving Customer Experience data), CX strategy, or advisory-oriented client engagements

Demonstrated experience in building client trust, uncovering nuanced needs, and translating them into tailored solutions

Strong analytical skills with experience managing teams that support multiple CX/VOC initiatives

Prior experience working with large, complex organizations

Familiarity with CX platforms (e.g., Qualtrics, Medallia InMoment), Quantitative analytics tools and packages, and BI / visualization tools (e.g., Tableau, Power BI)

Exceptional written and verbal communication skills, with the ability to distill complex findings into compelling client narratives

Self-starter with initiative, attention to detail, and ability to adapt to evolving priorities