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Bank of Central Florida · 2 months ago

Community Support Specialist (CSR/Bank Teller) - Downtown

Lakeland, FL

Full-time

Onsite

Entry Level

$40K/yr - $50K/yr

2+ years exp

Bank of Central Florida is a client-focused local banking institution dedicated to exceptional service and community engagement. The Community Support Specialist role involves providing outstanding client service through processing financial transactions, establishing client relationships, and collaborating with banking teams to meet client needs in the Polk County Market.

BankingCredit CardsFinancial Services

Responsibilities

Partner with the banking office teams to fully service client requests, including but not limited to deposit account servicing and loan account servicing

Accurately process client transactions, including but not limited to deposits, withdrawals, payments, change orders, and the sale of consignment items

Balance assigned cash drawer daily, perform vault and Safe Deposit Box duties

Request and follow up to gather any required financial information from clients as well as creating and updating the Bank’s electronic records in a timely manner

Support marketing efforts to promote the bank’s products and services

Utilize knowledge of the Bank’s products and services to effectively meet the needs of our clients, referring to the appropriate partners for additional services when required

Demonstrate ongoing learning agility by actively participating in continuing education opportunities

Consistently provide a high level of client service, both internally and externally, representing the Bank professionally, efficiently, and tactfully

Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations. This may include identifying customers properly, initiating CTRs and SARs investigations as needed, utilizing OFAC records and maintaining appropriate records

Adhere to the Bank’s policies and procedures and all Federal and State laws and regulations

Perform any other duties, as assigned

Qualification

Banking experienceClient serviceDeposit operationsLoan operationsMicrosoft OfficeCommunication skillsTeam collaborationProblem solvingAdaptabilitySelf-motivation

Required

High school diploma or equivalent education

Minimum two years of banking experience

Deposit and/or Loan Operations experience preferred

Demonstrates strong interpersonal communication (verbal, written, and nonverbal) with internal and external clients

Exhibits strong organizational skills, time management, and attention to detail

Intermediate skills with Microsoft Office suite, specifically Outlook, Word, and Excel

Demonstrates initiative, accountability, and a high level of productivity

Ability to learn and perform new duties and responsibilities

Exhibits an inquisitive nature

Identifies issues and opportunities

Gathers information, analyzes issues, examines ideas from multiple perspectives, and solves problems in a timely manner with accuracy, clarity, logic, and open-mindedness

Values and earns client trust and respect through meeting and exceeding client expectations

Takes personal responsibility for resolving service problems

Maintains awareness of emotions and uses this information to guide one's thinking and actions within a context of appropriate work behavior and performance