Luxury Presence · 3 months ago
Director of Client Success
United States
Full-time
Remote
Director/Executive
10+ years expLuxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. The Director of Client Success will lead a team focused on ensuring clients achieve success, manage client relationships, and develop strategies for retention and satisfaction.
AdvertisingReal Estate
Responsibilities
Lead, mentor, and grow the Client Success Management teams
Build and execute a clear strategy for client retention, satisfaction, and account expansion
Create scalable playbooks and systems that support rapid company growth
Partner with Sales, Product, and Marketing to deliver a seamless client experience from onboarding through renewal
Monitor and improve client health metrics, retention rates, and NPS
Manage client escalations and ensure timely resolution
Provide executive-level insights on client trends, team performance, and retention drivers
Champion a culture of ownership, accountability, and continuous improvement
Qualification
Required
10+ years in Client Success, Account Management, or related roles, including at least 3 years leading a large or scaling team
Proven track record driving client retention, growth, and satisfaction at a high-growth SaaS or PropTech company
Deep understanding of customer health metrics, lifecycle management, and client segmentation
Experience with Salesforce or other CRM systems
Strong analytical and problem-solving skills — able to turn data into insight and action
Exceptional communication and relationship-building abilities
Preferred
Bachelor's degree in Business, Marketing, or a related field preferred
Company
Luxury Presence
Website and marketing system used by the world’s leading real estate agents and brokers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$87.5MKey Investors
Bessemer Venture PartnersJP Morgan75 & Sunny
2026-01-08Series C· $22M
2026-01-08Debt Financing· $15M
2023-08-03Series B· $19.2M
Leadership Team
Shekita Hayes
Founder & CEO
Jesse Pedersen
Chief Technology Officer
Recent News
HousingWire.com
2026-01-16
2026-01-16
Company data provided by crunchbase