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Capital One · 2 months ago

Senior Associate, Physical Security Engineer, Global Workplace Services

McLean, VA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $98K/yr

3+ years exp

Capital One is a company focused on innovation and creating collaborative environments. They are seeking a Senior Associate, Physical Security Engineer to maintain and optimize physical security systems, perform audits, and provide technical support while ensuring compliance with industry standards.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Maintain and update physical security system configurations using defined procedures to align with enterprise standards and ensure system integrity

Produce and maintain accurate, current documentation for configurations, and procedures. Conduct audits to ensure systems meet enterprise security requirements and compliance standards

Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis, and coordinating Tier 3 and vendor support when needed

Collaborate with Senior Engineers to implement process optimizations and resolve technical challenges, ensuring minimal downtime. Document quality assurance measures that support incident response strategies

Travel to new sites for security technology commissioning, and to deliver end-user training on security equipment

Qualification

Physical security technologiesNetworking devicesTechnical supportQuality assuranceRisk managementScripting toolsCustomer experienceTraining experienceCommunication skillsCollaboration

Required

High School Diploma, GED, or equivalent certification

At least 3 years' hands-on experience with physical security technologies (intrusion alarms, access control, VMS) in IT environments

At least 1 year experience with networking devices, connectivity protocols: VLANs, TCP/IP, firewalls, VPNs, and cloud technologies

At least 1 year of experience in configuring and maintaining systems

At least 1 year experience in providing customer-facing technical support, including troubleshooting and resolving technical issues

Have strong communication skills, with the ability to translate technical concepts to non-technical stakeholders

Collaborate and contribute to team deliverables

Actively engage with others to build relationships

Be attentive to the customer experience; with strong flexibility to adapt to changing priorities and direction in a dynamic work environment

Be able to thrive in a fast-paced environment that involves both working independently and collaborating with others

Be knowledgeable of industry security standards and operational requirements

Be familiar with quality assurance, auditing processes, and risk management methodologies

Preferred

Certifications in physical security systems or related technologies (e.g., Certified Security Systems Technician, AWS, Network+)

At least 1 year experience with network/ firewall technology and Cisco switching and routing

At least 1 year experience in providing technical support for physical security alarm, video surveillance, and access control systems in a robust IT environment

At least 1 year with scripting or automation tools (PowerShell, Python, Google Apps Script) to streamline processes

At least 1 year experience conducting training sessions and user demonstrations to promote technology adoption

At least 1 year experience with quality assurance, auditing processes, and risk management methodologies