ViaPath Technologies · 3 months ago
Communications Monitor Representative
US-FL-Tallahassee
Full-time
Onsite
New Grad, Entry LevelViaPath Technologies is an innovation leader in correctional technology and education solutions. They are seeking a Phone Monitoring Representative to provide direct support to customer staff by monitoring and reporting communications through the ViaPath Command platform.
Management Information SystemsTelecommunications
Responsibilities
Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring
Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes
Provide attentive listening to pre-recorded communications between parties for prolonged periods of time
Accurately detect communications indicative of illicit and/or security-threat behavior
Accurately document the content of calls containing communication(s) of interest
Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors
Additional tasks and projects as assigned by manager
Qualification
Required
Excellent verbal and written communication skills
Proficient in Microsoft Windows OS and Microsoft Suite
Proficient typing/keyboarding skills
Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail
Ability to work in a fast-paced environment and meet competing deadlines
Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
Ability to handle confidential information
Fluency (written and verbal) in English is required
Preferred
Fluency (written and verbal) in Spanish is desired
Company
ViaPath Technologies
ViaPath Technologies provides communications and management technology services.
Founded in 1980
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deb Alderson
President & CEO
Recent News
2025-12-01
Company data provided by crunchbase