Fifth Third Bank · 2 weeks ago
Exceptions Processing Researcher II
Cincinnati, OH
Full-time
Onsite
Senior Level
5+ years expFifth Third Bank is committed to connecting great people to great opportunities, and they are seeking an Exceptions Processing Researcher II to handle research and adjustments for mortgage processing. This role involves providing quality customer service, managing risks, and ensuring compliance with regulations while performing various mortgage-related tasks.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Investigates customer, retail and/or affiliate inquiries and independently researches and resolves problems related to ARM Loans, Balloon Loans, Modifications, Soldiers and Sailors Civil Relief Act, Fee Waivers, Buy-downs, etc
Prepares legal documents related to ARM loans, Principal Reduction modifications, etc and make monetary transactions to update new loan parameters to system
Compiles and/or balances data for reports, general ledger accounts, and entries for processing
Performs quality control assessments for completed tasks and makes appropriate procedure recommendations, updates and completes applicable training
Processes Unintentional Balloon Loans, notify customers according to investor requirements and process accordingly, refer to default as needed
Maintain and update ARM indices as reported by the Fed
Complete ARM and Principal Reduction loan modifications on current loans and process to system. Process all mortgage to appropriate system
Monitor accounts that qualify under the Soldier's and Sailor's Relief Act, ensure all adjustments are made to the account and the customer is monitored for discharge in accordance with the Act and investor requirements
Perform manual rate changes for ARMs that have annual or semi-annual rate change cycles and other ARM loans with freeze codes
Monitor AllRegs for changes in regulations that may affect Loan Servicing
Work special projects as assigned by Manager
Other duties as assigned
Qualification
Required
Associate's Degree or equivalent work experience
Minimum 5 years advanced level mortgage banking experience in servicing or operations
Knowledge of the fundamental concepts related to mortgage
Knowledge of the Bank's, Investor's, Government and Underwriting Program requirements
Knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans
Computer literate with intermediate proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs)
Excellent Customer Service Skills
Strong verbal and written communication skills
Strong analytical skills
Ability to work efficiently with a low margin of error
Ability to work independently and meet deadlines
Benefits
Comprehensive benefits
Differentiated compensation offerings
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
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