Resmed · 5 months ago
Professional Services Data Operations Analyst
Peachtree Corners, GA, United States
Full-time
Hybrid
Entry, Mid Level
$66K/yr - $99K/yr
2+ years expBrightree, a subsidiary of ResMed, is dedicated to driving innovation in cloud-based patient management software. The Data Operations Analyst will support the success of Resupply Essentials Professional Services by providing accurate, timely data insights and collaborating with cross-functional teams to enhance efficiency and customer outcomes.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Collect, analyze, and interpret data from resupply program operations and customer implementations
Develop and maintain reports and dashboards that provide visibility into key performance indicators (KPIs), trends, and operational health
Identify data inconsistencies and work with internal stakeholders to implement data quality improvements
Support customer onboarding and go-live processes by ensuring accurate data mapping, validation, and reporting setup
Collaborate with Professional Services Team to understand client-specific goals and deliver data-driven insights
Provide ongoing support for data requests from internal teams related to performance, utilization, and customer outcomes
Participate in process improvement projects focused on optimizing data workflows and service delivery
Translate business needs into technical requirements for reporting or data enhancements
Assist in documenting data operations processes and maintaining standard operating procedures (SOPs)
Qualification
Required
Bachelor's degree in Data Analytics, Information Systems, Business, or a related field and/or equivalent experience
2+ years of experience in a data analytics, operations, or business intelligence role
Strong Excel and SQL skills required
Proven ability to interpret and communicate data insights clearly to both technical and non-technical audiences
Excellent attention to detail and commitment to data accuracy
Strong organizational and time management skills, with the ability to handle multiple priorities in a fast-paced environment
Comfortable working independently and collaboratively across cross-functional teams
Strong business acumen with a focus on customer outcomes and operational efficiency
Enthusiastic about using data to improve processes and enhance service quality
Occasional travel may be required (less than 10%)
Preferred
Experience with healthcare, HME/DME, or Resupply services preferred
Familiarity with HIPAA or handling of healthcare-related data
Experience supporting customer-facing teams or service delivery functions
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO)
11 paid holidays plus 3 floating days
14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Company
Resmed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5001-10000 employees
H1B Sponsorship
Resmed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (16)
2023 (10)
2022 (21)
2021 (16)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
Company data provided by crunchbase