Softgic · 2 months ago
1361\- IT Support Specialist (Microsoft Ecosystem – O365 & Intune)
United States
Full-time
Remote
Entry, Mid Level
2+ years expSoftgic is a technology company that values talented individuals who are dedicated to their work. They are seeking an IT Support Specialist to provide first-line support for IT issues, troubleshoot Microsoft 365 applications, and manage Intune endpoints while maintaining high standards of customer service.
Information TechnologyService IndustrySoftware
Responsibilities
Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity
Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Manage and support Intune-managed endpoints, ensuring compliance with security policies
Document incidents, troubleshooting steps, and resolutions accurately
Escalate unresolved issues to higher-level support when necessary
Use AI-based tools to accelerate troubleshooting and improve resolution accuracy
Maintain high standards of customer service through timely communication and follow-up
Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management
Act as a communication bridge between IT, HR, and business teams
Qualification
Required
Strong troubleshooting skills across Microsoft 365 and Windows OS
Hands-on experience with Microsoft 365 Admin Center
Familiarity with Intune, endpoint management, and security fundamentals
Excellent English communication skills (written and verbal)
Ability to learn new tools quickly and work independently
Security-minded attitude and awareness of compliance best practices
Proactive communicator who keeps end users informed and documents clearly
Resilient and calm under pressure, maintaining a customer-focused mindset
Preferred
Experience using AI or automation tools to enhance IT support workflows (preferred)
2+ years in IT support or helpdesk roles, ideally in Microsoft environments
Experience supporting remote or hybrid workforces
Familiarity with Azure AD, Exchange Online, and basic network troubleshooting
Company
Softgic
We are a young and growing company, with operations in Medellin and Bogota, focused on the generation of technological solutions in synergy with our customers and our team so that these solutions add value within their organizations and their business processes.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase