Tesla · 2 months ago
Associate Technical Support Engineer, Commercial Charging
Austin, TX
Full-time
Onsite
New Grad, Entry LevelTesla is a leading electric vehicle and clean energy company, seeking an Associate Technical Support Engineer for their Commercial Charging products. The role involves troubleshooting complex hardware and operational issues, managing service tickets, and collaborating with global technical teams to ensure effective support.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Manage group and personal queues of service tickets pending action
Collaborate with global technical teams on daily basis especially during end of shift to ensure proper handoff
Utilize Linux to establish SSH connections with proprietary systems around the world
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Heavily collaborate with internal teams to find solutions for inquiries
Contribute feedback for improvements in Tesla’s service and monitoring platforms
Qualification
Required
Bachelor's Degree in a technical or science field, or Electrical Engineering, Physics, Computer Science, or another relevant field preferred, or equivalent experience
Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Flexible availability to work any shift (day, weekends, holidays, etc.)
Proven track record of adapting in a fast-paced, detail-oriented environment
Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
Ability to prioritize workflows effectively according to multiple criteria
Benefits
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
Founded in 2003
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-09
2026-01-09
2026-01-09
Company data provided by crunchbase