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University of Washington · 2 months ago

Program Operations Analyst, Genetics

Greater Seattle Area

Full-time

Onsite

Mid Level

$70K/yr - $105K/yr

4+ years exp

The University of Washington is a leading academic institution seeking a Program Operations Analyst for its Genetics Team within the Department of Laboratory Medicine & Pathology. This role involves collaborating with diverse teams to enhance laboratory processes, improve efficiency, and support clinical and research testing initiatives.

EducationHigher EducationUniversities

Responsibilities

Collaborate with cross-functional teams to understand, identify and document business needs, assess alternatives and options, and develop business cases and solution proposals that support decision making among process/project owners

Investigate, assess, and document current state of laboratory workflows and testing work streams, including gathering feedback and conducting user interviews

Develop streamlined solutions and workflows that support improved quality, efficiency, and throughput

Identify opportunities to support laboratory processes with new or existing technology solutions and create functional and technical requirements for these solutions

Build process diagrams to help communicate current and future state(s) across teams and stakeholders

Document functional, technical, and operational requirements for projects, including beyond clinical testing workflows, while defining stakeholders, objectives, scope, risks, and success criteria

Write new Standard Operating Procedures (SOP) and related documentation

Lead focused process improvement focused projects (ranging from cross institutional projects through intradivision projects), including planning, implementation, scope management, monitoring, and quality improvement activities

Develop supporting documentation for process changes such as workflow diagrams, functional requirements, process models, business rules, and technical specifications

Facilitate end-user working groups to develop shared understanding of needs, develop consensus related to priorities and requirements, and develop inclusive solutions that balance trade-offs and benefits among process partners

Serves as a laboratory liaison to other internal and external clients and subject matter expert for escalated resolution of operational issues for division workflows

Establish, organize, and contribute to strategic planning and implementation of laboratory and departmental initiatives related to the Genetics Division

Works closely with leadership, internal and external stakeholders to prioritize, design, implement, and manage changes to function-specific workflows

Optimize the workflows, processes, and procedures

Troubleshoot and report on issues or concerns from other laboratory divisions or hospital staff or other reporting mechanisms, e.g., Quality Improvement tracking, Incident Reports, or Patient Safety Network (PSN)

Lead and plan work to accomplish division initiatives and high priority projects

Assist with daily workload coordination, develop training and competency documents

Create resources and job aids and participate in user training

Serve as back-up for program coordinator responsibilities, when needed

Oversee program processes to ensure compliance with institutional, federal, state, and local policies and regulations

Develop and maintain monitoring tools and reports that provide appropriate indicators of division performance

Run and compile queries from multiple data sources to include but not limited to Sunquest for reports to include specimen management and metrics

Work with UWIT, LMIT and other resources to support data requests and queries

Provide reports, analyses, and projections to create quality management metrics to support strategic decision making related to clinical activity, resource utilization (i.e. staff), and development of process improvement plans

Utilize reports provided to support and identify opportunities for performance improvement and monitor the impact of changes to workflows

Qualification

Process ImprovementLaboratory Information SystemsClinical Genetic TestingData AnalysisProject ManagementCollaborationCommunicationProblem SolvingDocumentation

Required

Bachelor's degree in science or other related field AND

At least four years of a combination of experience in operation support, process design and development, and/or project management experience OR

Equivalent education and experience

Preferred

Knowledge and/or experience with molecular biology and clinical genetic testing

Demonstrated work experience with creating and/or implementing clinical laboratory testing and workflow

Experience with Laboratory Information Systems (LIS)

Experience with Sunquest and Epic Beaker

Experience in a major medical hospital laboratory

Experience with pathology CARs databases

Experience using Issue Trackers

Benefits

Vacation time and sick time off that accrue monthly, including 12 paid holidays.

State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities.

Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region.

Excellent healthcare, dental, disability, retirement, and other plan options.

Lots of free fantastic fitness, healthy eating, finance, and stress reduction classes offered through the Whole U.