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Guardian Fleet Services · 2 months ago

IT System Support Administrator

Lexington, KY

Full-time

Onsite

Mid Level

3+ years exp

Guardian Fleet Services is seeking an IT System Support Administrator to provide Helpdesk support and ensure operational efficiency across all facilities. The role involves installing IT hardware and software, troubleshooting issues, and training users on various technologies, while requiring up to 75% regional travel.

Service IndustryTransportationWarehousing

Responsibilities

Installs IT hardware and software as directed by IT Director

Responsible for voice Support

Video Surveillance Administration

Network Administration and Server Support

Identifies and resolves IT related hardware issues

Performs Help Desk function by answering, documenting, resolving, escalating and prioritizing tickets

Setup and Install Telecom and mobile devices: VoIP phones, Cell Phones, MDM, tablets/iPads, etc…

Performs basic network hardware and structured cabling installation and troubleshooting

Document all application process, procedures, configuration, and change management

Active Directory and Application User management and roles

Trains users on use of hardware and software including, but not limited to applications, servers, storage and networking equipment

Hardware and Application Support and route issues to the proper vendor

Utilize Root-Cause analysis to solve issues

Communicates with facilities and IT Director the status of projects and issues

Assists IT Director to develop strategies for future IT needs

Up to 75% regional travel required to facilities as needed

Maintains confidentiality as it relates to company information and data

Other duties as assigned

Qualification

Network AdministrationHelp Desk SupportMicrosoft Windows ServerMicrosoft Office 365Video Surveillance AdministrationActive Directory ManagementStructured Cabling InstallationRoot-Cause AnalysisTransportation KnowledgeSocial Media ManagementSharePoint DevelopmentIT Help Desk SoftwareFluent EnglishTeamworkSelf-MotivatedCommunication Skills

Required

3-5 years of work experience which demonstrates the ability to perform the duties

General knowledge of hosted application management and support

Experience with the following technologies: Microsoft Windows Desktop Operating Systems, Microsoft Windows Server, Microsoft Office 365 Email and Office applications, IT Help Desk ticketing software, PCs, laptops, IoT, MDM, Cell Phones, Printers, handhelds devices

Network troubleshooting – TCP/IP, DHCP, DNS, Meraki

Experience installing and troubleshooting Structured cabling

Must have reliable transportation and clean driving record for regional travel

Highly self-motivated and works well in teams and under minimal supervision

Ability to meet all health, compliance, and competency requirements

Ability to read, write, and speak fluent English; and communicate effectively verbally and in writing

Has successfully completed state required background and drug check