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Dana Incorporated · 2 days ago

Customer Service Rep

Louisville, KY

Full-time

Onsite

Entry Level

2+ years exp

Dana Incorporated is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies. They are seeking a Customer Service Representative to process and verify customer orders, resolve inquiries, and maintain order information to enhance customer service efficiency.

AutomotiveIndustrial EngineeringInnovation ManagementManufacturing

Responsibilities

Receives processes and verifies the accuracy of orders from customers and customer purchase orders

Initiates required action for response to customer service requests for order changes including the maintenance of order information files, and communicate changes to the appropriate personnel

Receives inquiries from and/or contact the company's customers to resolve a variety of order related issues

Loads and maintains bills of material (BOM’s) for the plant

Maintains and updates routing instructions per customer

Operates a computer workstation to obtain and extract order information, and provides Customer Service management with the data for inclusion in reports

Performs assigned system maintenance to various electronic order files

Makes required changes/updates in SAP system per production requirements, BOM’s, relief files, etc

Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department

Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel

Prepares invoices and tests certificates for shipments of finished goods and customer samples

Assists in APQP process with Quality Department

Provides back-up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary

Performs other duties as required

Qualification

Customer service experienceSAPCommunication skillsDetail orientedMS Office

Required

High school diploma or GED

Must demonstrate good oral and written communication skills

Detail oriented and ability to work in a team environment

Must be able to communicate with Production to meet customer demands

Strong communication skills

Excellent computer skills (MS Office products)

Must have the ability to work overtime and weekends as required

Ability to work with little or no supervision and to plan, organize and set priorities

Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment