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ECS · 2 months ago

Process & Change Management Specialist – CSAM Program

Bethesda, MD, 20817, United States

Full-time

Onsite

Mid Level

$107K/yr - $130K/yr

ECS is seeking a Process & Change Management Specialist to work in our Bethesda, MD office. This role focuses on designing, documenting, and operationalizing processes for the Cybersecurity Assessment and Management platform, while driving adoption of standardized workflows and conducting training sessions.

E-Commerce

Responsibilities

Designs and documents processes for how ICOs provide, update, and maintain their CSAM data

Establishes workflows for change requests, interconnection approvals, contingency planning, supply chain risk tracking, cloud service approvals, and authorization memos

Facilitates training sessions, creates user guides, and ensures ICOs understand their role in the CSAM process

Conducts readiness reviews before new workflows go live in CSAM and runs UAT to validate function and usability

Supports adoption and drives culture shift toward continuous monitoring and Ongoing Authorization (OA)

Captures requirements for CSAM workflows from leadership and ICOs; prioritizes and refines backlogs

Continuously improves workflows based on user feedback, audit findings, and new policy requirements; updates SOPs and communications accordingly

Tracks program milestones and metrics; provides status reporting and stakeholder briefings

Qualification

Process designChange managementTraining facilitationWorkflow documentationUser acceptance testingStakeholder communicationContinuous improvement

Required