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Buchheit Inc · 2 months ago

Retail Assistant Customer Service Manager - Full Time/Part Time

Greenville, IL, US

Full-time, Part-time

Onsite

Mid Level

Buchheit Inc is a retail company seeking an Assistant Customer Service Manager to assist in planning, coordinating, and controlling the activities of the customer service team. The role involves maintaining customer service relationships and ensuring operational objectives are met while managing daily operations in the absence of the Customer Service Manager.

Animal FeedBuilding MaterialConsumer GoodsE-CommerceHome and GardenRetail

Responsibilities

Assist in implementing customer service policies and procedures and communicate customer service standards

Direct the daily operations of the customer service team in the absence of the Customer Service Manager

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Ensure the necessary resources and tools are available for quality customer service delivery

Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service

Identify and implement strategies to improve quality of service, productivity and profitability

Coordinate with company management to support and implement growth strategies

Coordinate and manage customer service projects and initiatives

Ensure budget requirements are met

Evaluate and performance manage staff

Identify and address staff training and coaching needs

Balance cash drawer, and prepare deposit for financial institution

Basic accounting functions

Additional duties, as assigned

Qualification

Customer service experienceSupervisory experienceCustomer service principlesBasic computer skillsMulti-taskingInterpersonal skillsProblem-solving skillsEffective communication

Required

Prior customer service and supervisory experience

Must possess in-depth knowledge of customer service principles and practices

Must possess strong work ethic and interpersonal skills

Basic computer skills and product knowledge

Must be able to work a flexible schedule and any open store hours

Ability to multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Ability to effectively communicate with customers and employees, in-person and over the phone

Ability to demonstrate initiative and effective problem-solving skills within the scope of the position

Ability to maintain a pleasant and calm disposition under stress

Benefits

Medical, Dental, Vision Insurance

Life Insurance

Short-Term/Long-Term Disability Insurance

Critical Care Insurance

Accident Insurance

Earned PTO/Illinois – Paid Leave for all Workers Act

Employee Assistance Program

401k Retirement Savings Plan

Team Member Discount

Bereavement Pay

Company

Buchheit Inc

We're not just another Home Center! Oh no, we're much, much more!! Buchheit has it all! Unlike all the home center chains we have much more to offer! With a complete line of farm products, work clothing, and the ultimate lawn and garden center, Buchheit is truly a one stop shopping adventure.

Founded in 1934