ShipMonk · 2 months ago
Director of Strategy & Operations
United States
Full-time
Remote
Director/Executive
7+ years expShipMonk is a growth partner for merchants, providing cutting-edge technology and a network of fulfillment centers. The Director of Strategy & Operations will translate company strategy into actionable roadmaps, drive cross-functional execution, and lead continuous improvement initiatives across the business.
E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing
Responsibilities
Lead annual/quarterly planning cycles, define company and departmental OKRs, and run the operating cadence (QBRs, MBRs, weekly exec reviews)
Stand up and run mission-critical, cross-functional initiatives (e.g., new site launches, network optimization, SLAs, cost-to-serve programs, new product rollouts)
Build program KPIs and governance to ensure on-time, on-budget delivery
Partner with departmental resources to stand up and iterate on internal BizOps processes (Product GTM, Support Flow, At-Risk Management, etc), ensuring proper governance structure, process, and tooling to streamline
Partner with Data/Analytics to design executive and departmental dashboards that provide actionable insights
Drive root-cause analysis and corrective action for service exceptions, such as merchant complaints or missed performance metrics
Directly support merchants as needed, leaning in as a subject matter expert on ShipMonk strategy and continuous improvement for customer QBRs or sales prospects
Design an effective organizational structure that streamlines strategy into program and project execution
Scale a small existing team by continuing to prove outsized value
Qualification
Required
7+ years in strategy/ops roles within 3PL, e-commerce fulfillment, logistics, operations, or top-tier consulting with deep operator exposure
Demonstrated success leading cross-functional programs from 0→1 and 1→n in a fast-scaling environment
Advanced analytical ability (Excel/Sheets, SQL or BI familiarity), and comfort working with imperfect data to make decisions
Executive communication: clear narratives, structured problem solving, and stakeholder management from floor to boardroom
People leadership: hiring, coaching, and developing talent
Company
ShipMonk
ShipMonk offers direct-to-consumer fulfillment and technology tools for e-commerce companies.
1001-5000 employees
H1B Sponsorship
ShipMonk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$365MKey Investors
Periphas CapitalSummit PartnersSJF Ventures
2021-01-27Private Equity· $65M
2020-12-02Private Equity· $290M
2018-10-29Series A· $10M
Leadership Team
Kevin Sides
Co-Founder/Chief Executive Officer
Jan Bednar
Founder & Board Member
Recent News
Seattle TechFlash
2025-08-21
2025-08-13
Company data provided by crunchbase