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Magnet Forensics · 2 months ago

Join Our Renewal Manager Talent Pipeline!

United States

Full-time

Remote

Mid Level

Magnet Forensics is a global leader in digital investigative software, and they are seeking to build a talent pipeline for the Renewal Manager position. The Renewal Manager will be responsible for customer retention through the renewal process, managing and closing opportunities, and working closely with sales and customer success teams.

Cyber SecurityInformation TechnologyLaw EnforcementProductivity ToolsSoftware

Responsibilities

Work with Sales and Customer Success to maximize revenue retention

Be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities

Complete the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission

Achieve / exceed quarterly renewal targets

Drive on-time or early renewals

Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify “at-risk” renewal clients early in the cycle

Qualification

Customer retentionRenewal lifecycle managementSales process knowledgeData analysisCommunication skills

Required

Strong knowledge of systems and process selling

Ability to manage and close large volumes of opportunities

Experience working with Sales and Customer Success to maximize revenue retention

Ability to manage all aspects of relations between Magnet Forensics, channel partners, and end users

Experience completing the renewal lifecycle management including administrative tasks such as obtaining Purchase Orders, forecasting, quoting, agreement negotiations, and order creation and submission

Ability to achieve/exceed quarterly renewal targets

Ability to drive on-time or early renewals

Experience analyzing customer renewal data and current renewal agreements to determine retention strategy

Ability to identify up-sell and cross-sell opportunities

Ability to identify 'at-risk' renewal clients early in the cycle

Demonstrated examples of Magnet CODE values: CARE, OWN, DEDICATE, EVOLVE