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Citizens · 2 months ago

Sr Business Insights Analyst- Business Banking

200 Station Drive, Westwood, MA, 02090, US

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Citizens is a financial institution seeking a Business Insights Sr Analyst to support Business Banking’s senior leadership through data-driven decision-making processes. The role involves providing strategic insights, improving analytical efficiency, and collaborating with various functional teams to influence business strategies through complex analysis.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Provide analyses and reports to identify trends/insights and formulate recommendations that will influence business decisions. Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making

Work with business leaders to identify and understand business needs. Translate needs into requirements and deliverables. Work with technical and development partners to deliver solutions and reporting based on requirements

Ensure accuracy of results and analytical methods through testing and validation of underlying report data. Ensure bias and data quality issues are resolved or explained when communicating occurs

Identify business opportunities and opportunities for optimization through analysis of large, complex data sets

Manage many priorities with minimal oversight. Be able to plan and prioritize to hit deadlines in conditions that may change rapidly or involve ambiguity

Support the field through various ad-hoc asks while promoting value added reporting consistency with an obsession over iteration, optimization and efficiency

Qualification

Data analysisTableauProject managementMicrosoft ExcelDatabase analysisStatistical modelingStrategic storytellingData validationProblem-solvingConfidentiality

Required

Bachelor's degree ideally in a quantitative field; Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, or Engineering

3+ years professional experience in an analytics role and 1+ years strategy experience in a corporate setting, prior experience within Financial Services preferred

Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives

Strong problem-solving skills with ability to synthesize complex data sets and concisely deliver root cause analyses and outline possible solutions

Ability to connect and ‘pull the thread through' from deep data analysis to value added strategic story telling

Ability to independently manage and develop ongoing business support with key business partners

Project management skills, including the ability to handle multiple projects in a fast-paced environment and work effectively with colleagues in multiple departments

Advanced experience in Microsoft Office computer applications, such as Excel, and PowerPoint

Experience developing dashboards in Tableau or similar data visualization tools

Experience working with database analysis and querying tools and languages

Strong proficiency in database cleanup, validation and dataset generation

Ability to deal with highly confidential information in a professional manner

Preferred

Master's Degree in Business Administration

Strong familiarity with banking systems, data lake and Salesforce, with business line experience supporting front-line colleagues

Experience in statistical modeling and complex analyses

Experience with data querying automation and database validation

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees