Four Seasons Hotels and Resorts · 1 day ago
Front Desk Agent
Vail, CO
Full-time
Onsite
Entry Level
$26.97/hr - $26.97/hr
1+ years expFour Seasons Hotels and Resorts is a luxury hotel chain that values exceptional guest experiences and employee development. The Front Desk Agent plays a vital role in ensuring smooth guest arrivals and departures, handling inquiries and complaints with professionalism and hospitality.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Welcomes and registers resort guests, explains accommodations, and confirms method of payment. Ensures that all financial and credit procedures are followed
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction
Assists with customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services
Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner
Qualification
Required
Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred
Requires the ability to multi-task on several items at once
This role has direct contact with guests and as such, good communication skills are a necessity
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States
Preferred
Knowledge of hotel operating systems and experience with Opera preferred
Ability to speak Spanish a plus
Benefits
Winter Season Lifestyle Benefit
Merchant Pass and Eco Passes Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee Cafeteria available for meals.
Complimentary dry cleaning of uniforms
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
2026-01-14
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase