TTEC Digital · 2 months ago
Senior Customer Experience Consultant - Conversational Design
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $130K/yr
3+ years expTTEC Digital is a company focused on enhancing customer experiences through employee support. They are seeking a Senior Customer Experience Consultant to design and implement Intelligent Virtual Assistants, ensuring that customer interactions feel human and engaging.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology
Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust
Responsible for project success, ensuring timelines and objectives are met with precision and efficiency
Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders
Author and deliver professional, effective presentations to client stakeholders
Follow best practices for developing engaging bot personas that engage users and properly represent the brand
Ensure the IVA interaction design and end experience reflect the intended persona
Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population
Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations
Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance
Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers
Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team
Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills
Contribute to internal and external thought leadership content development
Qualification
Required
3+ years' experience in corporate consulting, ideally with enterprise clients
2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning
2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems
Training and/or experience in User-Centered Design principles and User Research
Fluency with modern diagram tools such as LucidChart and Miro
Demonstrable experience working successfully in cross-functional teams
Bachelor's level degree in a related field required
Preferred
Experience with audio recording and production is a plus
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase