Nest Veterinary · 2 months ago
Client Success Associate
United States
Full-time
Remote
Entry Level
1+ years expNest Veterinary is dedicated to making pet care accessible through innovative technology solutions. The Client Success Associate will empower veterinary practices by providing support, resolving issues, and enhancing the customer experience through proactive communication and education.
Health CarePetVeterinary
Responsibilities
Respond to inbound support requests via email, phone, and chat with empathy, urgency, and clarity
Troubleshoot user issues with billing, plan setup, client communications, and platform usage
Maintain accurate records of support tickets and resolutions in our system
Create and update self-serve support content, including help center articles and training videos
Assist with onboarding new practices through email campaigns, welcome calls, or follow-up check-ins
Help improve internal documentation and SOPs to make our support more scalable
Escalate bugs and common pain points to Product and Hospital Success Managers
Identify recurring practice needs and suggest improvements to tools, communication, and training materials
Participate in cross-functional team syncs to advocate for the voice of the customer
Qualification
Required
1–3 years in a customer support, customer success, or client-facing role (SaaS or healthcare/veterinary preferred)
Excellent verbal and written communication skills—clear, friendly, and confident
Organized, reliable, and responsive; able to manage multiple cases in tandem
Comfortable using support tools like Zendesk, Intercom, Loom, and Notion
Empathetic and enthusiastic about helping veterinary professionals succeed
Company
Nest Veterinary
Nest Veterinary is a veterinary company that offers preventative care solutions for pets.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$4.15M2025-09-15Series A· $3.45M
2024-12-16Seed· $0.7M
Leadership Team
Ishani Gujral
Founder & Co-CEO
Jacob Davis
Founder/Co-CEO
Company data provided by crunchbase