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Newrez · 9 hours ago

Client Relations Specialist

Texas, United States

Full-time

Hybrid

Senior Level

$48K/yr - $75K/yr

5+ years exp

Newrez is dedicated to exceeding borrower and business partner expectations through superior service. The Client Relations Specialist III plays a crucial role in coordinating loan processing and closing functions while acting as a liaison between various stakeholders.

FinanceFinancial Services

Responsibilities

Serve as subject matter expert (SME) regarding company policies, procedures, and technology

Manages external business partners' status and internal business partners' multi-state pipeline

Serves as primary liaison between external/internal business partners and operations staff

Conducts daily review and follow-up with borrowers and vendors regarding outstanding items; gathers necessary documentation

Communicates to manager if unable to achieve a timeline or to resolve an error

Escalates any fraud files to Risk Management Leadership Team

Assists internal business partners with non-responsive clients and conflict resolution

Communicates to key stakeholders, including internal business partners and clients, on status/needs

Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan process in accordance with company requirements

Reviews title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance

Executes Review Approval Process

Coordinates scheduling of loan closings with internal business partner and closing agent

Attends regular pipelines meetings and system training updates

Performs related duties as assigned by management

Qualification

Mortgage processing experienceFHA guidelinesFNMA policiesDU systemsLP systemsFraud toolsCommunication skillsConflict resolutionTeamwork

Required

High school diploma or equivalent

5+ years processing experience in high volume mortgage setting

Experience with DU, DO, and LP systems

Knowledge of FHA and FNMA policies and guidelines

Knowledge of mortgage loan processing, compliance, investor products, and underwriting guidelines

Working knowledge of various fraud tools

Preferred

Bachelor's degree

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions