eMed · 2 months ago
Customer Service Representative - Overnight/Weekend Schedule
United States
Full-time
Remote
New Grad, Entry LeveleMed is a pioneering digital-health leader focused on providing innovative healthcare solutions. They are seeking a Customer Service Representative who will initially undergo a training program in Miami and subsequently work remotely, primarily handling customer inquiries and ensuring a high level of service.
Communications InfrastructureHealth CareInternetSoftware
Responsibilities
Acquire a deep understanding of our business to deliver best-in-class service
Be helpful and take ownership to resolve customer situations
Identify the root cause of inquiries by asking probing questions to determine the best solution
Use the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Exhibit a positive attitude and bring enthusiasm to work every day
Prepare product or service reports by collecting and analyzing customer information
Qualification
Required
Availability to work alternating work shifts, as per operational needs
Strong understanding of customer experience, regulatory rules and laws
Ability to work in a multi-functional department within an organization, both one-on-one and in team settings
Excellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage
Proficiency in explaining complex, step-by-step processes to customers over the phone
Capable of multitasking by reading, typing, and navigating through applications while speaking with customers
Demonstrated ability to be a responsible and reliable team player
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with Company Match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Short Term & Long Term Disability
Training & Development
Free Food & Snacks
Wellness Resources
Company
eMed
eMed provides on-demand, verified care and chronic disease management programs. It is a sub-organization of Merge Healthcare.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Aon
2025-08-18Corporate Round
2020-01-01Series Unknown
2004-09-15Acquired
Leadership Team
Amy Elkins
Chief Operating Officer
Dyan Hes
Chief Medical Officer
Recent News
2025-10-04
2025-09-12
Company data provided by crunchbase