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Watches of Switzerland Group PLC · 12 hours ago

Client Experience Host (1149)

Edina, MN

Full-time

Onsite

New Grad, Entry Level

Watches of Switzerland Group PLC is dedicated to providing a World Class Client Experience, and they are seeking a Client Experience Host to ensure this delivery. The role involves engaging clients with exceptional communication skills, facilitating unique experiences, and supporting the Sales Consultants in the showroom and VIP room.

JewelryRetailWholesale

Responsibilities

The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a ‘World Class Client Experience’

Leading by example, promote a positive and enjoyable atmosphere in-showroom

Through research and creative thinking, enhance in-showroom hospitality

Ensure clients are welcomed in a timely manner

Use CRM to facilitate unique client experiences based on induvial client interests

Probe clients to discover likes and dislikes to consistently improve and personalize each experience

Support in all aspects of the client experience and individual client journey and above all else keep clients’ needs first

Support all aspects of hospitality within the showroom

Ensure compliance to company policy and procedures

Keep up to date with knowledge of the product and services offered in the showroom

Maintain all showroom housekeeping standards

Complete all training requirements through E learning and other sources

Be the first point of contact with all clients (both internal and external)

Attend departmental meetings and represent the Showroom

At internal and external meetings

Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times

Ensure all new systems and data are secure and confidentiality is maintained at all times

Completions of all duties as assigned by management

Qualification

Jewelry/watch product knowledgeWorld Class Customer ExperienceExceptional communication skillsHospitality experienceIT literateBuilding client relationshipsBasic selling techniquesHigh performing team experienceFlexible/adaptableProfessional approachMultitaskingInterpersonal skillsConfidentialityOrganisational skills