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DataDome · 22 hours ago

Customer Advocacy & Community Manager

US - New York City

Full-time

Hybrid

Senior Level

5+ years exp

DataDome is a leader in stopping cyberfraud and bots in real time, and they are seeking a Customer Advocacy & Community Manager to enhance their credibility and visibility among customers and industry communities. This role involves developing advocacy programs, coordinating customer campaigns, and engaging with industry communities to drive participation and thought leadership.

AnalyticsCyber SecurityFraud DetectionInternetMachine LearningSaaSSoftware

Responsibilities

Developing a productive, coherent and consistent Customer Advocacy Program. Measure and report on its performance. Activities will include:

Identify, schedule and coordinate customer-facing campaigns, including webinars

Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials

Partner with Account Management and Technical Account Management to identify champions and success story candidates. Determine which stories to pursue, optimal timing, messaging angles, and appropriate formats. Conduct interviews and collaborate with Content Marketing on production and distribution

Identify, schedule, and coordinate joint speaking engagements

Collaborate with Product Marketing on customer advisory board and user groups

Partner with Field Marketing on customer participation at in-person events

Maximize the use of customer stories through sales collateral and support materials

Ensure DataDome realizes full value from industry memberships and communities by defining and driving participation and visibility

With Communications, submit DataDome for member-driven events, panels, and webinars

Regularly contribute thought leadership content to member communities

Qualification

Customer Advocacy ProgramsCommunity ManagementB2B MarketingProject ManagementStorytelling SkillsStakeholder ManagementCollaborationCommunication Skills

Required

5–10 years of experience in customer marketing, advocacy, or community management in B2B tech, cybersecurity is a plus

Credibility with senior fraud and cybersecurity leaders (CISO, VP-level) and ability to engage them directly

Proven record of building and scaling customer advocacy and community programs globally

Proven record of driving ROI from customer advocacy programs

Strong storytelling skills; ability to position case studies, community posts, and speaking abstracts independently

Excellent project management skills; able to juggle multiple initiatives and stakeholders

A pragmatic approach to leveraging SMEs without overburdening them

Benefits

Flex Life: Hybrid, & in office option, In office perks: New office location in the heart of Soho. Enjoy complimentary snacks, drinks and social events in one of the trendiest neighborhoods in Manhattan + benefit from an additional $500 stipend to set up your ideal workspace.

Generous Health Benefits: We cover medical, dental, & vision insurance to keep you feeling your best.

Professional Development: #Growth is part of our DNA, therefore we provide an annual stipend to invest in yourself

Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including two annual offsite events, summer & winter parties, lunch & learns, & much more.

Perks: We prefer to adapt to what works best for you. Some prefer lunch on us, others prefer sports with friends, therefore we believe BotBusters should decide what works best for them.

Parent Care: Gifts & care packages.

PTO: 27 days + 12 national holidays.

401 K eligibility + matching