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First American · 2 months ago

DataTrace Key Account Manager (Open to Remote)

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $125K/yr

5+ years exp

First American, through its subsidiary DataTrace, is the nation's largest provider of title and tax data, analytics, and title automation for title companies. The Key Account Manager will be responsible for advocating and managing business-to-business client relationships, optimizing client satisfaction, and identifying new business revenue opportunities while collaborating with internal teams to enhance processes.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Manage larger clients and/or more complex clients that have larger national portfolios with new products or requiring more intensity for oversight, etc

Analyze and understand the client and the client’s business structure, culture, goals, and needs, including future strategy across their enterprise and for servicing. Looks for cross-sale and revenue-generating opportunities

Prepare and conduct monthly business reviews with clients to review DataTrace performance delivery

Monitors DataTrace’s performance against contractual requirements, Service Level Agreements, and KPIs, resolving issues between client and internal operational units

Work with client and internal business units on contract changes, change requests and statements of work, documenting required activities and corresponding compensation representing revenue opportunities

Deliver prompt and effective global communication relating to incidents, process changes, enhancements, and overarching company information, ensuring consistent messaging, client satisfaction, and accuracy. Educate clients on company technology and processes

Address client concerns promptly or escalate if necessary

Coach client on available reporting tools; fulfill ad-hoc reporting requests by creating and enhancing new and existing reports

Client communications may involve participating in management meetings and discussions, creating and delivering business-to-business presentations, onsite client visits, and creating client training materials to assist internal business units

Meeting sales quotas or revenue targets as set by management

Identify and generate new business revenue opportunities

Ongoing responsibility to build customer relationships and service the customer's needs throughout the entire sales cycle

Collaborates with internal marketing teams provided for their territory, where needed to develop local marketing content (print, electronic) and social media presence to drive brand awareness to support sales strategy

Effectively creates or adapts and delivers presentations to customer groups, target customers, agents and others

Interacts daily with other work groups (Operations, Marketing and Escrow branches

Communicates proactively with and responds promptly to clients

Qualification

Key Account ManagementSales ExperiencePresentation SkillsTitle Insurance KnowledgeClient Relationship ManagementMS Office SuiteNegotiation SkillsInterpersonal SkillsOrganizational SkillsFlexibilityProblem Solving