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cb20 Managed IT & AV Services · 2 months ago

IT Specialist I- End User Computing

Garrett, IN

Part-time

Onsite

Mid, Senior Level

$25/hr - $32/hr

3+ years exp

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise. The Specialist I - IT End User Computing provides technical support to enable users to perform their business activities, ensuring IT issues are escalated appropriately and developing site technology strategies.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities

Acts as a “site advocate” to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution

Develops key relationships with IT SMEs, leadership, user base, and monitors user experience

Provides C-Level support for incidents and requests

Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions

Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies

Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards

High professional ethics and respect administrative policies and committed to deliver IT world class services

Have a mindset to always keep learning new technologies and stay current

Qualification

WAN/LAN supportMicrosoft productsIT customer supportIT Support CertificationsWorkstation setupC-Level supportEnglish proficiencyContinuous learningRelationship building

Required

Working experience in WAN, LAN topology and support

Working experience in Microsoft products

Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements

In possession of a driver's license (preferably having own car)

English (spoken and written) skills are required

Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred

Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews

3-10 years of proven experience in IT customer support and business partnership

Preferred

Bachelor's degree in computer science or related field or commensurate experience

IT Support Certifications (Microsoft, A+, etc.)

Company

cb20 Managed IT & AV Services

cb20 is an award-winning provider of managed IT and audio visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region.

Founded in 1981

Schenectady, New York, USA

51-200 employees

https://cb20.com

H1B Sponsorship

cb20 Managed IT & AV Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)