Caesars Sportsbook & Casino · 3 months ago
Ticket Writer - Silver Legacy (Reno)
United States
Full-time
Remote
Entry Level
$13/hr - $13/hr
1+ years expCaesars Sportsbook & Casino is a leading gaming company with a commitment to delivering legendary service. The Sportsbook Ticket Writer plays a crucial role by providing exceptional customer service and assisting customers with their sports betting inquiries and needs.
AppsCasinoGamblingGaming
Responsibilities
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
Qualification
Required
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
The ability to sit/stand for extended periods at a time
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Must be 21 years of age or older
obtain a gaming license
Must have 1+ years of cash handling experience
High level of customer service
Effective communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board
High School diploma or equivalent
Must be able to stand for extended periods of time
Must be able to lift, pull, or push 25 lbs
Must be able write for extended periods of time
Must be able to twist, bend, or reach with no significant boundaries
This position may be exposed to a smoke-filled and noisy environment
Must have the ability to provide internal/ external guests with service excellence
Have excellent communication skills and observation skills
Have an easygoing demeanor to ensure a fun and safe environment for our guests
Above average speech – both speaking and reading/writing English
Need excellent interpersonal skills
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed
Preferred
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Self-starter attitude who shows initiative
Company
Caesars Sportsbook & Casino
Behold! Caesars Sportsbook & Casino is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.
Founded in 1934Las Vegas, Nevada, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Bailey, JD, CPA
Senior Vice President & Chief Financial Officer
Dan Shapiro
SVP - Chief Development Officer, Caesars Digital
Recent News
Company data provided by crunchbase