James Madison University · 2 months ago
Associate Director for Technology and Accommodation Services - Office of Disability Services
Harrisonburg, VA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$72K/yr - $75K/yrJames Madison University is a selective public institution located in Harrisonburg, Virginia, committed to preparing students for productive lives. The Associate Director for Technology and Accommodation Services will provide strategic leadership for disability services, ensuring compliance with legal standards and overseeing student accommodations while fostering collaboration across campus.
AssociationNon Profit
Responsibilities
Lead strategic oversight of student accommodation services, including accessible media, assistive technology, assessment accommodations, and notetaking accommodations, by collaborating with program area leaders and ensuring alignment with university policy and legal standards
Provide leadership support to program area leaders in developing reports, documenting impact, identifying key performance indicators, prioritizing initiatives, resolving issues, and creating and refining policies, procedures, and guidance materials
Oversee planning, procurement, and stewardship of resources related to technology and accommodation services in accordance with institutional procedures
Lead and support the development, integration, and continuous improvement of assessment and evaluation practices using data-driven insights to monitor key performance indicators and ensure alignment with strategic goals and compliance with legal standards
Develop and sustain cross-divisional partnerships for ongoing quality improvement in areas of oversight
Provide consistent and timely support to the ODS Director
Independently manage systems procedures for effective operation. Procedures include, but are not limited to, completing management reports, establishing user rights, monitoring data imports, and publishing each semester
Update and maintain access request forms/procedures, system contract evaluations, system reviews, and system management plans in consultation with the Director and in compliance with IT/Procurement requirements
Lead system improvement efforts, including communication, troubleshooting, and implementation of improvements
Coordinate RFP processes and facilitate effective communication with vendors, department staff, and campus constituents
Conduct individualized assessments of accommodation requests to determine eligibility for reasonable accommodations through analysis of documentation, supporting materials and evidence including student circumstances, observations, and self-reports
Provide direct student services that include, but may not be limited to, initial intake consultations, registration, prompt responses to accommodation requests, identification and development of appropriate academic accommodations, auxiliary aids and services, and on-going disability-related support
Manage and facilitate fundamental alteration processes in alignment with legal standards, coordinating with relevant campus officials to conduct deliberative processes and finalize determinations
Maintain accurate, current and pertinent records of reviews, decisions, and communications related to accommodation requests, fundamental alteration reviews, and other ODS processes
Supervise program area leaders in accordance with JMU policies, providing regular supervision
Foster collaborative communication with program area leaders for planning and decision-making, especially related to shared workflows
Provide consultation and leadership to ODS staff regarding documentation review and accommodation decisions
Develop and implement relevant trainings for supervisees and department staff
Conduct appropriate evaluation of supervisees’ performance in compliance with JMU guidelines, policies, and procedures
Maintains current knowledge of and adhere to applicable laws, policies, and procedures (e.g. Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, FERPA, Virginia Information Technology Act, etc.). In situations not addressed by policies and procedures, make decisions in alignment with professional, ethical, and legal standards
Complete administrative tasks in a timely, accurate, and professional manner
Participate in Student Affairs Director and Associate Director Leadership and support ODS communication to address calls for participation in division initiatives
Guide departmental quality assurance by integrating assessment into planning and decision-making and collaborate with departmental leadership to refine and advance the unit’s mission and vision
Contribute significantly to unit program reviews, strategic planning, development, and design of initiatives that enhance the unit’s support of disabled students in alignment with JMU/ODS/Student Affairs
Support the department’s compliance with federal and state digital accessibility laws (e.g. minimum of WCAG 2.1 Level AA)
Provide Administrative and supervisory leadership to ODS during periods of the Director’s absence as assigned by Director and/or AVP
Provide professional, accurate, and timely consultations for students, faculty, staff, parents and other constituent groups in alignment with applicable policies and legal standards
Develop and execute pre-orientation and subsequent programming in collaboration with key partners, to support students’ transition to JMU and foster community-building
Provide outreach programming/presentations to the JMU campus community. Outreach programming includes but is not limited to tabling, acting as support staff, supporting community-building in the disability community, delivering presentations or workshops on topics relevant to disability, digital accessibility, accessible technology, and universal design. Additional participation may be required but coordinated for large scale engagements/events with Orientation, Admissions, etc
Support departmental programming and outreach efforts, such as Disability Advocacy Week programming
Collaborate with strategic partners across divisions to facilitate and implement accommodations
Contribute to divisional and university priorities and goals, especially through serving on program reviews, committees, task forces, working groups, etc
Qualification
Required
Master's Degree
Experience with disability services in higher education
Experience with determining and implementing disability accommodations
Experience with quickly learning and effectively utilizing technology systems
Experience effectively managing, optimizing, and securing technology systems/applications
Experience supervising staff
Experience with responsibility and oversight across multiple functional areas and initiatives
Experience managing multiple projects simultaneously
Ability to communicate effectively with a variety of stakeholders including those listed in job description
Ability to communicate effectively with students and those needing support, accommodations, and field-related education and assistance
A record of advocacy
Preferred
A record of developing strategic partnerships/collaboration across functional work areas related to the field
Leadership experience in cultivating a positive culture that prioritizes accessibility and well-being
Experience conducting assessments, analyzing data for program improvement, and report writing
Familiarity with the fundamental alteration deliberation process
Have an in-depth knowledge of the field of disability services, the accommodations process, current trends, and policies and laws associated with the work (e.g. Americans with Disabilities Act [including new Title II regulations], Section 504 of the Rehabilitation Act of 1973, FERPA, WCAG 2.1 AA, etc.)
Company
James Madison University
James Madison University offers programs on the bachelor's, master's and doctoral levels with its primary emphasis on the undergraduate student.
Founded in 1908Harrisonburg, Virginia, USA
1001-5000 employees
H1B Sponsorship
James Madison University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (35)
2023 (34)
2022 (22)
2021 (32)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Johnny Ginnity, SES, FACHE
University Lecturer--CEO
Caroline Shelly
Co-founder and President of SMAD Club
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