Apply on Employer Site

Western Dental & Orthodontics · 2 months ago

PCC - General Offices

Fairlawn, OH

Full-time

Onsite

Entry Level

2+ years exp

Western Dental & Orthodontics is seeking a Patient Care Coordinator (PCC) who will serve as the key liaison for patients, ensuring a seamless and welcoming experience. The PCC will greet patients, coordinate treatment services, and build lasting relationships while supporting the team’s sales goals and local marketing initiatives.

Hospital & Health Care

Responsibilities

Set and achieve personal sales goals while supporting the goals of the team

Greet patients in a timely, professional, and engaging manner

Introduce new patients to the office and staff

Provide patient consultations and communicate information about recommended treatments

Discuss cost of service, insurance coverage, and payment options with patients

Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments

Nurture the patient relationship to encourage patient retention

Work as a team player to ensure each customer receives the best service possible

Supports strategic local marketing initiatives that help drive brand awareness and new patient growth

Qualification

Customer serviceSales experienceDental office experienceDental insurance experienceDenticon/DentrixMotivated personalityBilingual Spanish-EnglishTime managementOrganizational skillsCommunication skillsInterpersonal skills

Required

Minimum of high school diploma or equivalent required

Customer service focused

Excellent time management and organizational skills

Two (2) years of sales, customer service or related work experience

Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively

Ability to quickly learn new procedures and processes

Excellent communication and interpersonal skills

High level of ownership, accountability, and initiative

Friendly, outgoing, and motivated personality

Preferred

Preferred dental office experience

Preferred experience with dental insurance

Preferred experience with Denticon/Dentrix

Bilingual Spanish-English skills preferred

Company

Western Dental & Orthodontics

Glassdoor3.0

Western Dental & Orthodontics (including affiliates such as Brident & Vital Smiles) is one of the nation’s largest dental providers and the leader in accessible, affordable oral healthcare.

Founded in 1903

Orange, CA, US

1001-5000 employees