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The Citco Group Limited · 4 weeks ago

Senior Vice President, Client Services - Real Assets

Jersey City, NJ

Full-time

Onsite

Director/Executive

$215K/yr - $305K/yr

15+ years exp

Citco is a market leader in asset servicing, known for its innovative approach since 1948. The Senior Vice President of Client Services for Real Assets will manage client relationships, oversee fund administration, and ensure the delivery of high-quality services to clients in real estate and other asset classes.

FinanceFinancial Services

Responsibilities

Serve as a Client Service Manager for several mid-sized client relationships (7-8) inclusive of funds investing in Real Estate, Timber, Agriculture, Real Estate Debt and Infrastructure

Negotiate fees, prepare pricing models and fee proposals for new funds launches, expanded/additional services and restructuring fees (as needed to maintain appropriate Gross Margin)

Prepare Business Change Log (BCL) for new clients/funds and present it to Senior Management Team for approval. Once approved forward for resource provisioning

Update Client Relationship Management (CRM) system weekly with business relevant client activities, make necessary updates to client and Citco information

Ensuring clients remain informed with Citco developments, system updates and product enhancements covering Real Assets and the Citco platform

Serve as a point of escalation where Fund Accounting, Investor Relations or Ancillary deliverables are at risk of being delivered late or incomplete, manage expectations and communication with client and internal management, confirming the issue, proposed resolution and timeline for closure, ensuring that all parties remain updated until resolved

Serve as the point person for client change requests (CCR). Review request, discuss with client and Citco operations. Prepare fees to present to the client. Close out if approved or not approved

Participate in the weekly client service calls to provide input on on-going projects and initiatives

Prepare materials and conduct quarterly service calls with Citco teams and clients

Lead Client requested DDQ programs, as needed

Prepare materials and lead annual in-person client strategy meeting

Provide real estate industry knowledge and expertise to clients, Business Development, Executive or Global Relationship Managers and Senior Management teams on sales pitches and client presentations

Maintaining strong relationships across Citco Lines of Business (LOB) to ensure cross-selling opportunities are reviewed and acted upon. To the extent clients are a shared LOB client, establish recurring internal meetings to share information and feedback

In depth knowledge of full service offering across ALL Ancillary services. Serve as lead and point person for any/all service issues inclusive of revenue and billing activities

Monitor and ultimately achieve the ability for clients to serve as a reference

Annual Budget planning of revenue for existing and new funds. Each quarter conduct a review of revenue results on an actual to budget basis and provide explanations to the Management Team

Review and sign off on weekly hours recorded by all Citco teams for each client/fund to ensure operating cost is complete and correct

Quarterly gross margin analysis for clients/funds. If the margin is not met, create a business plan (actions and timeline) to improve results. Present plan to leadership and track quarterly progress

Approve all accrued revenue monthly in corporate system by client/funds

Approve billing before release to clients

Collection of client/fund accounts receivable and, as appropriate, work with the client to ensure prompt settlement within agreed terms

Weekly monitoring of Executive Dashboards for accuracy (Revenue, Working Capital, Client Profitability). Research any variances outside of required criteria

Ensure internal policies are followed including travel, risk, internal controls, corporate governance/policies

Collaborate with Citco operations to understand any new or changed policies and procedures

Receive requests for SOC 1 reports and ensure delivery is made to clients (as requested)

Qualification

Client Service ManagementReal Estate Fund AccountingBusiness Process OptimizationReal Estate KnowledgeCRM ProficiencyNegotiation SkillsRelationship ManagementResilienceProblem SolvingCommunication Skills

Required

Degree in Business Administration, Accounting, Finance or related discipline with 15+ years of experience including real estate fund accounting; including a minimum of 10 years of Client Service Management Experience

Strong knowledge of real estate and/or private equity fund structures, fund types, and asset operations, familiarity with investment accounting rules and standards, and a keen understanding of applicable tax reporting and regulatory requirements within North America

Experience in developing, implementing and optimizing business processes in the real estate investments funds space

Strong relationship management skills and experience overseeing client relationships from an operating perspective

Problem solver, positive attitude, be curious as to how processes can be improved

Resilient personality

Strong negotiation and influencing skills

Excellent written and verbal communication skills

Proficiency in CRM tools, Microsoft Excel, Word, Power Point

Benefits

Medical, dental, and vision coverage

Short and long-term disability benefits

A retirement savings plan

Tuition reimbursement

Mental health and wellness support

Parental leave

Company

The Citco Group Limited

Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry.

Founded in 1998

Grand Cayman, Midland, CYM

5001-10000 employees