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Teradyne · 2 weeks ago

Product Support Engineer (IST, North Reading, MA)

North Reading, MA

Full-time

Onsite

Mid Level

$75K/yr - $121K/yr

4+ years exp

Teradyne is a global leader in test and automation solutions, committed to innovation and excellence. The Product Support Engineer will provide world-class support for Semiconductor Test Products, work closely with engineering teams, and manage field upgrades and training for service engineers.

Consumer ElectronicsIndustrialIndustrial Automation

No H1B

Responsibilities

Represent PSG as a core team member on both existing and new products

Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory

Assist with identifying root cause to increase system up time

Participate in new product team meetings

Work with design engineering to design in serviceability (DFS)

Lead installation and serviceability discussions as part of design reviews

Support system install requirements and work with install coordinator on required tools, resources, etc

Develop a Field Replaceable Unit (FRU) strategy

Organize, schedule and project manage field upgrades

Manage training for Teradyne field service engineers

Develop support documentation

Monitor system and new product reliability

Generate reliability reports based on field issues

Travel expectations are less than 20% of work requirements

Qualification

Electromechanical EngineeringProduct Support ExperienceAutomation ExperienceMechanical Design DrawingsElectrical SchematicsTroubleshooting SkillsCritical ThinkingCommunication SkillsOrganizational SkillsTime ManagementDocumentation Skills