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NAPA Auto Parts · 3 months ago

Manager, Field Service

Slidell, LA, USA

Full-time

Onsite

Mid, Senior Level, Lead/Staff

10+ years exp

NAPA Auto Parts is seeking a Field Service Manager responsible for planning, managing, and executing field service operations to meet quality and output objectives. This role involves hiring, training, and coaching a team while overseeing operational expenses and ensuring compliance with procedures.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Manages and review all operating expenses at assigned facility

Manages hiring and firing of all personnel at assigned facility

Manages all inventory items assigned to facility

Oversees and review all safety and financial audits

Makes sure the location has a schedule board and it is updated daily

Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team

Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency

Develops a documented succession plan for their location

Provides coaching and feedback to all employees

Performs other duties as assigned

Qualification

Field service managementAnalytical skillsTeam leadershipInterpersonal skillsEmergency responseProblem-solving skillsCommunication skillsPositive attitude

Required

Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination

Specific knowledge of field service duties required

Ability to work with the team in the field when the need arises

Ability to maintain a positive attitude and productive, driven work ethic required

Strong interpersonal, analytical, and problem-solving skill required

Ability to remain calm and clear-headed in an emergency required

Good communication skills required

Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred

Must be in alignment with company drug free workplace and other required customer regulatory requirements

The employee is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects

The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees