ServiceNow · 2 months ago
Senior Principal Inbound Product Manager - AI Platform Security
United States
Full-time
Remote
Senior Level, Lead/Staff
$188K/yr - $328K/yr
9+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to find smarter ways to work. In this role, you will define and deliver products that ensure secure connectivity between AI agents and enterprise systems while collaborating with technology partners to shape industry standards.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Imagine leading the charge in next-gen AI interoperability! In this role, you'll be at the forefront, defining and delivering products that ensure secure and governed connectivity between AI agents, enterprise systems, and external platforms using cutting-edge standards like MCP and A2A
You'll be the driving force of innovation where AI, security, and automation intersect, crafting solutions that seamlessly unify AI governance workflows, authentication, observability, and enterprise automation into one scalable platform for global clients
You'll also have the exciting opportunity to shape industry standards and transform enterprise ecosystems
By influencing how organizations modernize their legacy and cloud systems into AI-enabled agents, you'll collaborate with leading technology partners and standards bodies to evolve the interoperability landscape
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Proven experience of 9+ years in Identity and Access Management (IAM) or platform security, with hands-on involvement in authentication protocols such as SAML, OIDC, MFA, or certificate-based auth
Strong product execution skills — able to define product requirements, write user stories, and work closely with engineering and design to deliver features from concept to launch
Experience working with AI technologies and understanding of AI-specific security risks and governance challenges
Strong understanding of API security best practices
Customer-centric mindset with technical acumen — able to understand developer and enterprise admin needs, translate them into product requirements, and collaborate effectively with cross-functional teams
Clear and concise communication — skilled at conveying product vision, strategy, and priorities to both technical and non-technical stakeholders
Experience working on zero trust security models or adaptive authentication systems
Familiarity with compliance frameworks (e.g. NIST, SOC 2, ISO 27001) and how they influence authentication design
Experience with authentication, authorization, rate limiting, input validation, encryption, API discovery, OWASP API Security Top 10 risks
Prior experience in a SaaS or enterprise platform environment, especially involving developer-facing products or APIs
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase