Amazon · 2 months ago
Program Manager, Special Projects and Investigations
Tempe, Arizona, USA
Full-time
Onsite
Mid Level
$67K/yr - $143K/yr
3+ years expAmazon.com Services LLC is dedicated to creating a trustworthy shopping experience across its stores. They are seeking an experienced Program Manager to lead global risk mitigation programs, focusing on detecting and preventing abuse while collaborating with cross-functional teams to develop scalable solutions.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Develop and lead end-to-end execution of catalog and discovery-related abuse programs and initiatives worldwide, coordinating efforts across business, science, analytics, legal, operations, technology and industry experts
Deep dive catalog and discovery fraud and abuse trends, identify vulnerabilities, assess risk and implement measures to mitigate risk, close gaps and address abuse by collaborating with partner teams and sharing trends and signals used to identify abuse
Work with Amazon’s tools and systems used in fulfillment, catalog, and or discovery as well as outline the seller, brand, and product lifecycle as it relates to actioning and detecting bad actors
Set up mechanisms including reports, KPIs and docs to drive engagement and/or monitor the health of catalog and discovery-related metrics, measure performance and impact, highlight successes, challenges and areas of opportunity
Establish feedback loops with partner teams to share missed opportunities and signals that can be used to identify those use cases
Analyze large datasets and conduct investigations to ensure accuracy of actions and decisions
Define strategy and drive goals across multiple stakeholders and orgs through leadership document reviews and actions items. Conduct thorough investigations, providing meaningful summaries, recommendation, updates and escalation to leadership when goals are at risk
Influence teams, remove roadblocks, gain buy-in from tech and policy stakeholders to deliver in an ambiguous environment
Qualification
Required
Bachelor's degree
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
Proven ability to deliver complex projects across multiple teams
Preferred
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-11
Company data provided by crunchbase