Apply on Employer Site

United Airlines · 2 months ago

Managing Director - Airport Operations Regional Lines

United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Full-time

Onsite

Director/Executive

7+ years exp

United Airlines is a global airline that operates flights to and from various airports. The Managing Director will be responsible for overseeing the operational, financial, and personnel performance of assigned domestic UAX stations, ensuring superior customer service and compliance with performance metrics.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Maintain Safe, clean and reliable operation

Cargo and mail plus corresponding performance metrics

Administration of Emergency Response to Field/ member of Operational Incident Center (OIC)

Daily management, oversight and accountability of the following governmental and all company / divisional performance metrics to include:

On-time Performance

Station Baggage Performance

Part 382 Serving the Disabled

Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc.…

Customer Service satisfaction, complaint and compliment ratios

Customer Processing Line waits, transaction times and throughput processing of customers

Long Tarmac Delay program

Manage and direct station organization to ensure superior customer service, which includes, mainline, express and partner airlines

Compliance with Stations controls and Internal Audit standards

Provide functional support and feedback on Kiosk’s, GIDS, LIDS, CARS, Scanning, E Services, and ADMS. Electronic documents, etc

Complete responsibility for facilities, equipment, and personnel appearance

Leadership and support to directs and “dotted line” reports

Oversight and preparation of budgets / capital plans / staffing forecasts / resource headcount requirements

Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions

Manage multiple vendor service contracts as required

Achieve Corporate financial metrics / cost savings

Manage and direct station organization to ensure superior customer service, which includes, mainline, express and partner airlines

Stay within budgets / capital plans / staffing forecasts / resource management

Successfully manage (within budget, time constraints) all station openings /closings, employee training, related Corporate Real Estate / facilities coordination, personnel selection, liaison with all applicable internal departments / divisions

Responsible for vendor management, and managing multiple vendor service contracts as required

Works with staff counterpart organizations to assure vendor contracts are up to date and meet cost and product delivery criteria and to assure airport real estate and rates and charges provide a cost-effective environment for United

Daily management, oversight and accountability of the following governmental and company / divisional measurements of performance: On-time Performance, Missed Bag Performance

Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc

Customer Service satisfaction, complaint and compliment ratios, Line waits, transaction times and throughput processing of customers

Successfully manage (time / budget / deliverables) all station openings / closings / transitions, employee / vendor training, Corporate Real Estate and related facilities coordination, personnel selection, liaison with all applicable internal departments / divisions

Oversight and preparation of budgets capital plans / staffing forecasts / headcount requirements

Compliance with Stations controls and Internal Audit standards

Qualification

Airport Operations ManagementBudget PreparationVendor ManagementAnalytical ThinkingLeadership SkillsService-Oriented PerformanceCommunication SkillsInterpersonal SkillsProblem-Solving Skills

Required

College degree or relevant experience

7 plus years relevant management experience in Airport Operations environment or equivalent experience

Desire to work in a very fast paced environment and lead a large-scale organization

Knowledge of airport operations to include hub operations, terminal / ramp operations and ATO, and related technology

Thorough knowledge of station controls and Internal Audit

Must maintain professional appearance

Analytical thinking, goal-directed leadership and service-oriented performance

Thorough knowledge of operational corporate policies and procedures

Travel between 15-30 percent of time, or as required

Outstanding communication and interpersonal skills

Demonstrated leadership and ability to develop and motivate personnel

Proactive management style, superior problem-solving skills and drive for excellence

Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

This role is based in Chicago