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Motion · 2 weeks ago

Software Engineer- Application Support

Birmingham, AL

Full-time

Onsite

Mid Level

3+ years exp

Motion Industries is seeking a Software Engineer to join their Level 3 Business Applications Support team. The role involves collaborating with stakeholders and global teams to provide effective IT application support solutions that align with business goals.

Industrial

No H1B

Responsibilities

Collaborate with stakeholders, business users, and global teams to identify, deliver, and support IT application solutions aligned with business outcomes

Provide production support for multiple applications by troubleshooting, developing, testing, and deploying fixes and enhancements

Manage and prioritize trouble ticket resolution, ensuring adherence to Application Support SLAs and improving support processes

Develop and maintain monitoring, reporting, incident management, and system performance metrics

Utilize back-end programming and front-end scripting languages to optimize application performance, scalability, and security

Participate in the full software support lifecycle, including installation, configuration, upgrades, and workflow design

Assist in developing and unit testing application programs following technical designs and coding standards

Review and present work for peer or management approval

Liaise with internal teams (Development, DevOps, Infrastructure, QA, Cloud, etc.) to address trending issues and coordinate service delivery

Build strong relationships with business units and users to ensure effective support and communication

Support change management initiatives

Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products

Monitors quality and performance of applications through testing and maintenance

Maintains up-to-date records of issues with existing code

Develops and unit tests application programs as specified in Technical

Designs and obtains code reviews, while ensuring that all programming standards and policies are adhered to

Presents work for review and sign off by peers and/or management in their workgroup

Qualification

Application SupportSQL QueriesAPI IntegrationsScripting LanguagesITIL ProcessesTroubleshootingCommunicationDecision MakingCollaboration

Required

Must be eligible to work in the US without visa sponsorship

Bachelor's degree in Computer Science, Information Services, or equivalent experience

3-5 years of experience in an application development or support environment

Familiarity with supply chain business processes is a plus

Experience working in or with global IT service providers and application support teams

Proficient in scripting languages, SQL queries, and API integrations

Knowledge of ITSM tools (preferably ServiceNow) and practical application of ITIL service management processes

Strong understanding of multi-tier application architectures

Excellent communication

Ability to make timely decisions with incomplete information

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

Motion

Glassdoor3.5

Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.

Founded in 1931

Port Arthur, Texas, USA

5001-10000 employees