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Gallagher Re · 2 months ago

Personal Lines Client Service Manager II

Concord, New Hampshire

Full-time

Onsite

Mid Level

3+ years exp

Gallagher is a company dedicated to helping clients face risk with confidence. The Personal Lines Client Service Manager II will manage a book of personal lines accounts, delivering exceptional customer service and supporting Gallagher's growth initiatives by ensuring client satisfaction and retention.

ConsultingInsuranceRisk Management

Responsibilities

Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc

Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems

Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience

Fostering a culture of performance and continuous improvement

Delivers consistent, high quality client service as defined by AJG operational standards and practices

Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage

Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs

Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner

Leverages systems, services and resources to execute work in an effective and efficient manner

Comfortably engages others in a consultative business oriented discussion

Basic understanding of professional and industry standards/practices

Ability to learn and adapt to new systems, processes and skills quickly

Effectively manages/balances multiple and sometimes competing priorities

Qualification

Client service experienceClaims management experienceProducer's LicenseMicrosoft Office proficiencyTeam collaborationAdaptabilityCommunication skills

Required

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience

Producer's License

Proficiency in Microsoft Office

Appropriate licensing as required